Toyota of Rockwall - Service Center

All staff that I have encountered are polite and professional. Kasey has a wonderful attitude and is customer oriented. She is always very polite and helpful. professional. Kasey has a wonderful attitude and is customer oriented. She is always very polite and helpful. More

It would be awesome if the car wash was working. Other than that, service was 30 minutes longer than was told, and I had an appointment. Other than that, service was 30 minutes longer than was told, and I had an appointment. More

The total time the service would take stated by the advisor was right on target! advisor was right on target! More

Great customer service. Everyone was very helpful and polite! Thanks for a good customer experience Everyone was very helpful and polite! Thanks for a good customer experience More

I was displeased with the service manager and Toyota recommending services to be done that had not even been checked on my vehicle. An alignment was recommended, but they didn’t even check the wear patt recommending services to be done that had not even been checked on my vehicle. An alignment was recommended, but they didn’t even check the wear patterns on my tires. They recommended a new serpentine belt. I get it, I’m at 80k miles, but if it was checked in my multipoint inspections, should you not go with the 5 year recommendation at that point? There was also no note about my tires being rotated. To my knowledge, that’s part of every service when you come in, no? Also some of the recommendations showing that there no record of it being done… I’ve ONLY had my vehicle serviced at Toyota dealerships. Do the systems not speak to each other? Unfortunately, this is the closest dealer and I will have to continue going for services. More

Kevin and I hit it off the batt. He is always prompt, well dressed, knowlegable, and professional. I want to think we are friends. He is always prompt, well dressed, knowlegable, and professional. I want to think we are friends. More

Great always take care of me. I get in and out fast very professional and nice I get in and out fast very professional and nice More

Good place to do oil change in keep my car mate I always go over there. always go over there. More

Quick easy process for service. Pick up and drop off from work was a plus Pick up and drop off from work was a plus More

Needs car wash center so that customers feel good after service . Overall good customer service . Sam is excellent service . Overall good customer service . Sam is excellent More