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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews
Call Service Center (844) 208-1008

3,440 Reviews of Toyota of Rockwall - Service Center

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January 11, 2024

My go to dealership since 2010. Love my Toyota FJ, and they maintain it well for me! More

by gail.smithmaxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
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Jan 12, 2024 -

Toyota of Rockwall responded

Gail, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josue met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 11, 2024

Took car in for state inspection and oil change. Found out state inspection machine was down. I scheduled the appointment early enough to get notified that inspection machine was down. Had to find a More

by KLGD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 10, 2024

The dealership itself looks really nice. Was greeted by Sam after a greeter came to my window. Service was fast but Sam did not go over any paperwork with me. I had to look at the paperwork More

by jellason89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

January 10, 2024

They did a great job and went out of their way to kindly squeeze my emergency tire problems into their busy schedule. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl*
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Jan 10, 2024 -

Toyota of Rockwall responded

Matt, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 10, 2024

Steph is absolutely great. She kept me posted on everything regarding my car. The facility is clean. More

by tucker04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steph
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Jan 10, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Steph and don't hesitate to let us know if we can be of further assistance.

January 09, 2024

Best purchase and service experience I have had in a long time. Great and honest service all around. More

by livin4givin
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Jan 09, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 08, 2024

On time getting service done. Always friendly checking in and out . Very good parts clerk has excellent knowledge . More

by barnesgary50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jan 08, 2024 -

Toyota of Rockwall responded

Thanks, Gary, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 07, 2024

Excelente atención, muy transparentes. Falta más información para el cliente sobre el estado del carro. Pero todo excelente. More

by jorgegallardo2831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Jan 07, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Jorge, please let us know.

January 07, 2024

I was sold a plan for $1800 that included windshield chip repair, I was informed by service person chip could not be repaired? More

by gpmesquite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brae Dunn
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Jan 10, 2024 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 07, 2024

I can always count on Toyota of Rockwall to assess what my car needs honestly and fairly. More

by Mcphail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Jan 07, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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