Toyota of Rockwall - Service Center

First when asked if you would price match another Toyota Dealership oil change I was advised no and I should take my vehicle to the other dealer to perform My service. Then when I mentioned of other concern Dealership oil change I was advised no and I should take my vehicle to the other dealer to perform My service. Then when I mentioned of other concerns that I had on my vehicle the advisor tells me to mention it to him after the vehicle is done. However when my vehicle was done my assign Advisor was not the there and thus another advisor had to check me out. This was my first time having any kind of vehicle service my your dealership and probably the last time as the service was not up to standards. Listen to the customer regarding major concerns on a new vehicle. As a prior Toyota Service Manager the experience I had was poor. More

They will do service in timely manner. Very good experience. Good staff members to work with. Very good experience. Good staff members to work with. More

Vehicle taken right in and maintenance done in a very timely manner and Jose explained all that was needed and he was wonderful and so courteous. Very good experience. timely manner and Jose explained all that was needed and he was wonderful and so courteous. Very good experience. More

Excellent service, Kevin was outstanding and kept me informed of any updates / changes while the repairs to the exhaust system were underway. Once there he also took the time to introduce himself and c informed of any updates / changes while the repairs to the exhaust system were underway. Once there he also took the time to introduce himself and chat for a moment about all that transpired during my Camry's stay. More

Thank you for switching my Toyota RAV4 maintenance to Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! More

In for general service and was prompt and quick with Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. More

Great friendly service at a reasonable price. They’ve been taking care of us and our vehicle needs since 2006. They’ve been taking care of us and our vehicle needs since 2006. More

Service department is always very helpful and on top of things! Their service is one of the reasons I have purchased several vehicles from them. things! Their service is one of the reasons I have purchased several vehicles from them. More

Great service and dealer personnel to work with the customer. Not to much waiting time. customer. Not to much waiting time. More

New to the area, I was hoping to establish a relationship that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate oc that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate occasions, your service department has failed me twice. First time when the actual service appointments were, your service technicians failed to put in the required buttons/latches under the hood. After the second service and 7 buttons/latches missing, I brought my vehicle in last week where the issues were supposed to be addressed. Carl was gracious and addressed the issue BUT the actual technician did not do his part entirely. YES, he filled the holes with what looked like the appropriate clasps but not all were the correct size clasps. Visually the holes are filled but the buttons lift right out. They serve no real purpose. If something so minor (in their eyes) is overlooked, then how can I trust that they will do their job when it comes to future events in the future. I will have to look at my options before my next incremental service is required. More