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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,366 Reviews
Call Service Center (844) 208-1008

3,366 Reviews of Toyota of Rockwall - Service Center

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December 02, 2023

I appreciated the way the service advisor made sure everything I needed got taken care of. More

by CBAGGS4784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 01, 2023

I was busy that day with errands and rented a car at a very good price to continue my errands. More

by farley.sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2023

Customer service was great, the staff was on top of things, everyone seemed friendly, very informative and even though they were busy, they kept us updated with our vehicle, the place was clean, and th More

by davis.vanessa972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy, Amanda Folker
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Dec 01, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Vanessa! We sincerely value your business and look forward to your next visit.

December 01, 2023

I came into a clean, organized location where I was able to work on my laptop while waiting for my maintenance. Staff is always friendly. More

by sandersnyra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
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Dec 03, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 30, 2023

I love the awesome customer service they have and always on point with everything to help out More

by shinequa.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 30, 2023

Your price increases are getting to high and are not competitive with other facilities in the area. Also, the previous technicians and management that I enjoyed working with are no longer at your fac More

by DUKESTONE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

November 29, 2023

It was a waste of my time as I barely got my van and had my baby with me. More

by pgutierrez677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 29, 2023

Great visit. Timely. Welcoming. No complaints at all. Would highly recommend toyota of rockwall. Staff is awesome. More

by jessicapjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Jessica, and we hope to see you again!

November 28, 2023

Had a good experience with Josue. He was very professional and kept me informed about items as well as the progress on my vehicle. More

by Mwsunbeam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

November 28, 2023

The appraisal center tried to low ball me , if I put the car on fb would get double the money More

by josen_thomas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dan Landrum
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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