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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,366 Reviews

3,366 Reviews of Toyota of Rockwall - Service Center

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December 06, 2023

Very helpful, courteous and professional staff. Have had excellent care & maintenance of 2 my Prius. More

by MkCFINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2023

Why are you calling and sending emails for recalls that you have no fix for. Scheduled an appointment for this recall only to find out there is no fix. ???? More

by dfarmer1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 05, 2023

Carl always knocks it out of the park. Never does me wrong. I always leave feeling valued and satisfied. More

by aimesbrody13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl ??
Dec 05, 2023 -

Toyota of Rockwall responded

Brody, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carl met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 05, 2023

Excellent service. Provided a shuttle which saved me from getting a rental. I am ver pleased. More

by Teacher
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl
Dec 06, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 04, 2023

Team is friendly but the main problem I went in for was not fixed. This is the 3rd time I have gone in for the same problem. Very frustrating! More

by AMANDABLANKENSHIP047
Recommend Dealer
No
Employees Worked With
Stephanie
Dec 08, 2023 -

Toyota of Rockwall responded

Amanda, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 03, 2023

Joe Lopez was extremely helpful and knowledgeable. They made time to repair some things that needed replacing. I’ve always taken my ‘17 Rav4 Hybrid to Toyota of Rockwall and never been disappointed. More

by hmoraller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Lopez 5⭐️
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 03, 2023

Quickly took care of my problem (dead battery). Very pricey but unable to get it done elsewhere. Called AutoZone who told me they had two batteries in stock for $80 less than Toyota's quote and co More

by GUNGADEAN1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall

December 02, 2023

Muy buena gente todo bien me ofrecieron sus muy puntuales toda la gente que trabaja en la agencia muy amable More

by decideriovargas6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 02, 2023

Sales tech try to hack for charges service manager never responded for 2 days with any update More

by Zafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 02, 2023

I loved this dealership through 3 vehicles but when you took away the car wash that all changed. At the very least the cars should be cleaned when they are brought in for any kind of service work. A promis More

by 20bobbie65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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