Toyota of Rockwall - Service Center

I was displeased with the service manager and Toyota recommending services to be done that had not even been checked on my vehicle. An alignment was recommended, but they didn’t even check the wear patt recommending services to be done that had not even been checked on my vehicle. An alignment was recommended, but they didn’t even check the wear patterns on my tires. They recommended a new serpentine belt. I get it, I’m at 80k miles, but if it was checked in my multipoint inspections, should you not go with the 5 year recommendation at that point? There was also no note about my tires being rotated. To my knowledge, that’s part of every service when you come in, no? Also some of the recommendations showing that there no record of it being done… I’ve ONLY had my vehicle serviced at Toyota dealerships. Do the systems not speak to each other? Unfortunately, this is the closest dealer and I will have to continue going for services. More

Kevin and I hit it off the batt. He is always prompt, well dressed, knowlegable, and professional. I want to think we are friends. He is always prompt, well dressed, knowlegable, and professional. I want to think we are friends. More

Great always take care of me. I get in and out fast very professional and nice I get in and out fast very professional and nice More

Good place to do oil change in keep my car mate I always go over there. always go over there. More

Quick easy process for service. Pick up and drop off from work was a plus Pick up and drop off from work was a plus More

Needs car wash center so that customers feel good after service . Overall good customer service . Sam is excellent service . Overall good customer service . Sam is excellent More

Dealership is fine. Nicer waiting area than sport city. Thanks for not sending a salesman to try to talk me into a new car while I was in the process of spending hundred Nicer waiting area than sport city. Thanks for not sending a salesman to try to talk me into a new car while I was in the process of spending hundreds on the one I have. Can ya’ll quit sending me feedback requests every single day now please. More

They are great to work with Joe Lopez was very informative and provided a great amount of information and insight. I truly enjoyed making the appointment and them getting right to me and getting informative and provided a great amount of information and insight. I truly enjoyed making the appointment and them getting right to me and getting me out of there in under an hour. I had been a customer of Lakeside Chevrolet (Rockwall) for over 20 years and they could never do that with 1/2 the people that were in the waiting room. Also they could never be nearly as courteous and informative as the techs and Service team at Toyota of Rockwall. More

Destroyed a stud, appointment went on way longer than necessary. Would not come again after the 2 year toyota care. necessary. Would not come again after the 2 year toyota care. More

Great customer service they were great at keeping me updated with everything my car needed. updated with everything my car needed. More