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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,442 Reviews

3,442 Reviews of Toyota of Rockwall - Service Center

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February 18, 2024

The whole process was easy especially the all points inspection which identified the critical maintenance items. Sam did an excellent job as well. More

by swilbou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Feb 19, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Sam delivered such a great experience!

February 17, 2024

Service advisor seemed above providing an oil change. Didn’t discuss results of the service and didn’t take the time to discuss whether my vehicle needed an alignment until asked. Said dealership did not More

by tide0215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Feb 17, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We will share your comments with the team. We truly appreciate your business.

February 16, 2024

Always helpful. Kasey is the best. Would like to get the car wash back up. More

by DGAYLE1
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that Kasey met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

February 15, 2024

Very courteous staff. Extremely customer service oriented! Very helpful. I have never had a bad experience with the service department! More

by Tclearman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

February 14, 2024

Maintenance/repair should be done in timely manner in accordance to appointment time. My vehicle didn't get work on until 90mins after the appointment time. What's the point of making an appointment time More

by tcao1083
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Feb 17, 2024 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 13, 2024

Kasey is the best. Always easy to work with. I would know since I’m always fixing up my 2001 Land Cruiser 😊 More

by RYANJAMESROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Toyota of Rockwall responded

Ryan, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kasey and our team were able to help, and we hope to see you again!

February 13, 2024

The service department is awesome. It's the reason we purchased our cars from them! Cesar always makes sure my current Toyota is up-to-date with it's service and any other problems. More

by CARDINALNELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Feb 14, 2024 -

Toyota of Rockwall responded

We are very happy to hear Cesar provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

February 12, 2024

Always friendly, awesome, fast service and clean facilities. Reasonable prices and very helpful service advisers. More

by selene_estrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Feb 13, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Selene, and look forward to your next visit.

February 10, 2024

Rockwall Toyota is good and clean dealership with polite workers. They kept me informed of their progress on my vehicle. More

by sbalogun96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Feb 11, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

February 09, 2024

It was great and on time. No complaints on my end keep up good work More

by valheru96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Feb 09, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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