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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,366 Reviews
Call Service Center (844) 208-1008

3,366 Reviews of Toyota of Rockwall - Service Center

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January 10, 2024

Steph is absolutely great. She kept me posted on everything regarding my car. The facility is clean. More

by tucker04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steph
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Jan 10, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Steph and don't hesitate to let us know if we can be of further assistance.

January 09, 2024

Best purchase and service experience I have had in a long time. Great and honest service all around. More

by livin4givin
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 08, 2024

On time getting service done. Always friendly checking in and out . Very good parts clerk has excellent knowledge . More

by barnesgary50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Toyota of Rockwall responded

Thanks, Gary, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 07, 2024

Excelente atención, muy transparentes. Falta más información para el cliente sobre el estado del carro. Pero todo excelente. More

by jorgegallardo2831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Jorge, please let us know.

January 07, 2024

I was sold a plan for $1800 that included windshield chip repair, I was informed by service person chip could not be repaired? More

by gpmesquite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brae Dunn
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Jan 10, 2024 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 07, 2024

I can always count on Toyota of Rockwall to assess what my car needs honestly and fairly. More

by Mcphail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 07, 2024

All staff that I have encountered are polite and professional. Kasey has a wonderful attitude and is customer oriented. She is always very polite and helpful. More

by kenmorgenstern
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business, Ken, and hope to see you again soon!

January 07, 2024

It would be awesome if the car wash was working. Other than that, service was 30 minutes longer than was told, and I had an appointment. More

by therealallegra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

January 06, 2024

The total time the service would take stated by the advisor was right on target! More

by E2CPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lopez
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Jan 07, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 06, 2024

Great customer service. Everyone was very helpful and polite! Thanks for a good customer experience More

by jhmcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Non of thse
Report | Print
Jan 07, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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