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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,442 Reviews

3,442 Reviews of Toyota of Rockwall - Service Center

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February 29, 2024

Very courteous and professional. I didn’t have to wait long, even though I didn’t have an appointment. More

by phillinthis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Feb 29, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 29, 2024

On this service the team was able to diagnose the problem quickly and complete the repairs in no time. I should have waited for my vehicle. More

by renglish42
Recommend Dealer
Yes
Employees Worked With
Stefanie Sanche
Mar 01, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

February 29, 2024

Awesome Facility and Awesome Staff. Will NOT disappoint! I've been shopping here since 2018. More

by powc1965
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Mar 01, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

February 28, 2024

Everyone was nice and professional. However, the guy that checked my tires had them at Driver side, both front and back 27 and Passenger side both front and back at 37. it's a good thi More

by devster1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Toyota of Rockwall responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 28, 2024

Loved the service from Stephanie at Rockwall, would choose for her to be my service rep again! More

by connectwithwennilyn
Recommend Dealer
Yes
Employees Worked With
Stephanie
Feb 27, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 27, 2024

Called for a service issue on my Crown. They got me in the same day. My service advisor, Kevin, kept me informed on the situation in a timely fashion. Thanks More

by smwilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Feb 27, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kevin was able to help, and we hope to see you again!

February 25, 2024

Very helpful and timely. Explained everything and no pressure. I would highly recommend this dealership. Super clean and friendly. More

by kim68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl in service. 5 stars
Feb 25, 2024 -

Toyota of Rockwall responded

Thanks, Kim, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 24, 2024

Did a good job on getting completed when claims was approved. Bought car there plus husband worked there long time ago. More

by SAMMIECARRIGER
Recommend Dealer
Yes
Employees Worked With
Samantha - Service
Feb 25, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sammie, please let us know.

February 24, 2024

great guy to work. he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service More

by charlesosakwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Feb 25, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business, Charles, and hope to see you again soon!

February 23, 2024

This is my 4th NEW vehicle purchased from your dealership and all my maintenances were done by y'all. At 120,000 miles and a Camry I was not happy to spend this amount on repairs. I Spent over $4K in re More

by lowezz
Recommend Dealer
No
Employees Worked With
Na
Feb 26, 2024 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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