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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,366 Reviews
Call Service Center (844) 208-1008

3,366 Reviews of Toyota of Rockwall - Service Center

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January 20, 2024

So so Not feeling good. Anyway so close to get the service. That is need for me More

by We
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith
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Jan 24, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 20, 2024

Easy to get in to have our vehicle serviced. Sam our advisor was very helpful and knowledgeable. More

by huntnova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Sam and the rest of our team, and don't hesitate to let us know if we can be of further assistance.

January 19, 2024

He was very professional and helpful. He answered all my questions and was nice and polite. More

by chandra.smith55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Toyota of Rockwall responded

Candra, Thank you so much for your excellent review! We are so glad that Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 19, 2024

Everyone that works there are always very nice and polite!! I love going there because the dealership is always clean!! 😀 More

by caroarreguin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 19, 2024

I have been very pleased with the service I have received from Toyota of Rockwall. More

by DENNISAMCMULLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue in the service department
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Jan 21, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, Dennis, we look forward to having you as a valued customer for many years to come!

January 18, 2024

Service advisor said two hours two and a half hours later I had to reach out to him for an update. At that point he stated it’s going to be more like 3 hours…. Prices are outrageous. Got recommended housing More

by kronides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 17, 2024

Kevin was kind and polite, but when I picked up my car I was not given any feed back at all on the results of services done on my car. More

by CANNHERRERA
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 17, 2024

I WOULD RECOMMEND THIS DEALERSHIP TO OTHERS WHEN PURCHASING A CAR OR HAVING ON SERVICED More

by bobbie1.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KARL
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Jan 18, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you, Bobbie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

Jan 18, 2024 -

Toyota of Rockwall responded

Thank you, Bobbie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 16, 2024

Toyota Rockwall has always been THE place to get your Toyota serviced. They always treat you with great respect and explain everything about your cars needs. We have done business with them for over 10 More

by rosslyncwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Toyota of Rockwall responded

Thank you, Rosslyn, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

January 15, 2024

Service was excellent. The customer lounge was well stocked and comfortable. The only criticism is that the time seemed a bit long for the amount of service required. More

by do68ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Jan 15, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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