Toyota of Rockwall - Service Center

So when I showed up the service advisor eventually came out after I sat there for awhile. It seems that the service advisors are hesitant to come out. She then asked if I was waiting and I said yes. She out after I sat there for awhile. It seems that the service advisors are hesitant to come out. She then asked if I was waiting and I said yes. She confirmed the last 4 of my phone number and said she would send me a text when my truck was ready. After approximately 2 hours she came over to the waiting area and said my truck was ready. After signing the paperwork and my truck being pulled around I left. As I was leaving the dealership my wife called and said she had just seen a text from almost an hour earlier saying my truck was ready. I guess that’s a hour I will never get back. I also don’t understand how brake parts ordered in August for a TSB are still not in for the repair, the squealing is getting old. More

I took my car in for an oil change. They gave me some futures recommendations. Not two days later gasoline is leaking from a fuel line. How convenient? And said part is on back order 3- They gave me some futures recommendations. Not two days later gasoline is leaking from a fuel line. How convenient? And said part is on back order 3-4 weeks!! More

Service was done including most of the service bulletins except for one. This was because they didn’t have the part in stock. except for one. This was because they didn’t have the part in stock. More

You did work I did NOT authorize. Assumption is not consent. Quite a breach in convidence. Assumption is not consent. Quite a breach in convidence. More

Excellent service and greeted well and service was done within one hour. Recommend this service center! within one hour. Recommend this service center! More

Absolute great, The repairs were done on time, and also the shuttle service is great. the shuttle service is great. More

Carl was very helpful and made sure my vehicle was going to take care of me. to take care of me. More

Very knowledgeable and explained clearly all the necessary repairs for my truck. Liked the picture documentation. necessary repairs for my truck. Liked the picture documentation. More

I was pleased with my visit to Rockwall Toyota for service, Kacey was really sweet. I will be using them again, Merry Christmas to everyone. And God bless service, Kacey was really sweet. I will be using them again, Merry Christmas to everyone. And God bless More

The service was good, a bit confusing on the process upon arrival and not a lot of directions from the employees. I also don’t understand the point in making an appointment when upon arrival I’m told a techn arrival and not a lot of directions from the employees. I also don’t understand the point in making an appointment when upon arrival I’m told a technician won’t be able to look at my car for another 2 hours. More