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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews
Call Service Center (844) 208-1008

3,439 Reviews of Toyota of Rockwall - Service Center

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October 30, 2024

The service center is normally great but the last 2 times have been awful and I believe it was the service advisor that is making everything worse. His name is Kawa. And the mechanic left broken parts of the More

by nmorgan2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, Kawa
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Nov 02, 2024 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 29, 2024

Service was great but I am sick of the spam messages. I already did a text survey. It was a car appointment. Not everything needs a review or feedback. More

by lukelarue55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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Oct 29, 2024 -

Toyota of Rockwall responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 29, 2024

Great clean location, people are friendly and helpful with anything I need. I have no problem whenever I go. More

by juanortiz10jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Oct 29, 2024 -

Toyota of Rockwall responded

Thanks, Juan, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 28, 2024

Toyota of Rockwall is always great. I even service my non Toyota with them. Lifetime warranty on the window tint. Can’t beat that. More

by 913Micks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 27, 2024

Everyone I encountered was very professional! The service I received was excellent. I would highly recommend them again. More

by ac4435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 27, 2024

It's clean and ASM made it feel like home. Wish the lounge was a bit bigger! More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Maggiotto
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Oct 27, 2024 -

Toyota of Rockwall responded

Thank you, Andrew, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 26, 2024

Very professional! Excellent service I m very pleased with the service , Mr Sam Heidel very polite and professional More

by re7085423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

October 25, 2024

overcharded, liar, tried to avoid warranty, not an honest person, didnt explain the whole warranty from beginng More

by mdjnp1985
Workmanship
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 25, 2024

Was taken car of and promised on time no question asked had to rent a car driver refused to return me home after drop off! More

by sjustus1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
randy searcy
Report | Print
Oct 27, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 24, 2024

Carl provided exceptional service. The service was completed faster than predicted. I highly recommend using the service department. More

by jtlatfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Report | Print
Oct 24, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Carl was able to help, and we hope to see you again!

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