Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,442 Reviews
Call Service Center (844) 208-1008

3,442 Reviews of Toyota of Rockwall - Service Center

Sort by
March 11, 2024

The staff are friendly, inviting and professional. The customer seating area is clean, comfortable and the smell of warm cookies is a plus. Thank you for having beverages for costumers. More

by sslewisslp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 09, 2024

Extreme price gouging. There is no way that part plus labor cost 600.00. I totally get want I g to make a profit and get bonuses but charging someone almost 600.00 for some More

by jwilson3124
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Report | Print
Mar 13, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 09, 2024

My vehicle was fixed as promised. Stefanie was great in helping identify the problem and getting it repaired More

by tide0215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Sanchez
Report | Print
Mar 10, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stefanie met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

March 09, 2024

As usual, we were taken care of with in a professional and polite manner. The only thing I miss is the car wash. That was always a great service to offer your customers. More

by pauline.thurston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2024 -

Toyota of Rockwall responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, Pauline, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

March 08, 2024

I love the texts that keep you updated and the service is top notch! Thank you Toyota of Rockwall! More

by robin75098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Report | Print
Mar 10, 2024 -

Toyota of Rockwall responded

Hi Robin: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 08, 2024

We love Toyota of Rickwzl! We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service c More

by linda.white_elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, James Brown, Kevin McGuire, Cesar Martinez
Report | Print
Mar 08, 2024 -

Toyota of Rockwall responded

Thank you, Linda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 08, 2024

I was disappointed that you guys don’t wash vehicles or vacuum after maintenance services anymore. We have purchased several Toyota’s and this used to be a standard service. It was something that stood out More

by tdv_22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Toyota of Rockwall responded

Thank you for sharing your feedback for our service department! We will share your comments with them, and don't hesitate to let us know if we can be of further assistance.

March 07, 2024

Working with Toyota of Rockwall never fails! My experience is always great and I never regret coming here. More

by amy lorena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Mar 07, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Amy, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

March 06, 2024

Super nice and friendly. Didn’t feel like I was a number there. First time coming here, made me feel real comfortable. There was no games to play and everything told to me wa More

by dzoomzoom21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Mar 06, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Cesar had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

March 05, 2024

I have worked with Mick for the last several years. He has always taken good care of our cars. I have worked with Kasey as well for the last few years. She is awesome too. I have come to This dealershi More

by WINTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Pinedo
Report | Print
Mar 05, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

1
...
38
39
40
...
345