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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,366 Reviews
Call Service Center (844) 208-1008

3,366 Reviews of Toyota of Rockwall - Service Center

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January 25, 2024

Probably never bring my truck here for service again. Would not honor the price listed on your website. Was supposed to rotate tires which was not done. Very disappointing. More

by Tbeeby22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Gutierrez
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Jan 29, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 25, 2024

It seems to be all about money and not a solution I regret buying a car from this place More

by shaneice_redding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Jan 29, 2024 -

Toyota of Rockwall responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 25, 2024

I trust the service department to always be honest with what I need on my vehicle. Kasey is very nice and knows. More

by GORDONSNURSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 25, 2024

Cesar did a great job getting me in and out. I was expecting a lot longer wait time. More

by CHARRIVEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 24, 2024

Everything went as expected; quick, & efficient, with good communication during the process. I'll be back. More

by djollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 23, 2024

I was in and out quickly. Kasey was so very kind, professional and accommodating. The only thing I wish this dealership would do is wash our car before returning to me. ..Mov More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you, Susan. Quality customer service is always our number one priority, and we appreciate your input. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 23, 2024

The staff is friendly and helpful. The waiting facilities are extremely clean and provide excellent services. More

by LPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 23, 2024

you all did a great job, quick and thourough, kasey was awesome and kept me up to date thru the process, appreciate ya, keep kasey at all cost More

by edomagalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Toyota of Rockwall responded

It's great to hear that Kasey and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

January 20, 2024

Poor service, I decided not pay service and wasn't offered any help with the loading of my 5300lbs truck on trailer. I accidentally scratched the neighboring car while trying to push it on the trailer More

by DANIELSEARCY
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Dan Landrum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pierson Jr.
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Jan 24, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, Daniel, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 20, 2024

Carl is awesome! He makes sure my car is ok, but works with me on letting me know what maintenance is coming so I can budget. More

by paula.guidry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
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Jan 21, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business, Paula, and hope to see you again soon!

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