Toyota of Rockwall - Service Center

Sam is the best service advisor. He is very professional and humble. Best dealership with great team. Continue the great work. Regards ALI He is very professional and humble. Best dealership with great team. Continue the great work. Regards ALI More

Good, already filled out on another survey. Thank you, but do wish you still washed vehicles when in for maintenance Thank you, but do wish you still washed vehicles when in for maintenance More

Very simple. I asked for what I thought was an easy request…can you run the car through the wash and I was simply told “no” via text. Why not? What’s the big deal I asked for what I thought was an easy request…can you run the car through the wash and I was simply told “no” via text. Why not? What’s the big deal? Next, I bought new wipers and they apparently weren’t latched on because they fell off in the rain on the way home. I reported it on my text survey, and of course NO FOLLOW up. So, lastly, your follow up sucks. I live and die in my job with surveys. I would almost never rate anything less than perfect, but in this case my “free” service wasn’t worth it. More

I am am older lady and I am always worried about being taken advantage of. But not at Rockwall Toyota... I had another shop tell me I needed to replace a part... .1200 dollars.... Toyota said I had a taken advantage of. But not at Rockwall Toyota... I had another shop tell me I needed to replace a part... .1200 dollars.... Toyota said I had a lose bolt and didn't charge me a dime.... I will just use rockwall Toyota anytime I have an issue More

Professional and friendly service advisors. I have received several calls from service to follow up on a recent visit and to also set my next appointment. I have received several calls from service to follow up on a recent visit and to also set my next appointment. More

I was contacted that service was due on my 2018 Highlander. When I arrived, I found it was no longer under warranty. I had bought the extra for 75,000 miles / 5 years (vehicle has 36K). You kno Highlander. When I arrived, I found it was no longer under warranty. I had bought the extra for 75,000 miles / 5 years (vehicle has 36K). You know with a 3 year warrant correlates with 36K miles. Why doesn't a 75K mile warrant corollate to a 7 year warranty 1. Your warranted should be to which is higher Miles or Time. But you know how to rip off the customers anyway. 2. You charge $24 to rotate tires. Guess what when you buy from Costco they do it free. That is where I will go when these tires wear out. 3. I will not be back for any service will go to local vendors (that also warranty their work and parts). 4. Service team was ok, but took 1 hour longer than quoted, so glad I didn't wait. 5. Show room and wait area does not have a good feel, or comfortable 6. Whoever is the COO needs to really look at how this place is or be replaced. Find you a good, retired Chief from the military. They would get this place top notice. 7. My next car will probably be where I can get like a 100K / 10 year warranty, Will NOT consider a Toyota again, vehicle is great, it's the dealer and warranty that need to be updated. Will also send remarks to Toyota corporate. 8. Also have not been able to get a car wash each time I have come by. How is that GREEN working out for you (especially with all the rain we have had in the last few months). You could at least give certificated for a local car wash or put customers on their monthly plan. More

Quin Flowers is an excellent sales rep. He seems to be a straight shooter and is careful to not make promises he cannot keep. He is also very knowledgeable about his product (in my case, He seems to be a straight shooter and is careful to not make promises he cannot keep. He is also very knowledgeable about his product (in my case, a 4Runner Limited). He was refreshing to deal with, compared to my other auto purchasing experiences. I met Carl David when I took my car in for its first oil change. He took good care of my car and got it done reasonably quickly, without delay. My experiences with Toyota of Rockwall have been good so far and have more than justified the time and effort to drive out there from north Dallas. More

I love this Toyota in Rockwall. Quick, kind and professional! They keep you updated & get you in and out as quickly as they can. Quick, kind and professional! They keep you updated & get you in and out as quickly as they can. More

Very quick, attentive, and always calls me to get me setup for my next service. Thank you setup for my next service. Thank you More

Probably never bring my truck here for service again. Would not honor the price listed on your website. Was supposed to rotate tires which was not done. Very disappointing. Would not honor the price listed on your website. Was supposed to rotate tires which was not done. Very disappointing. More