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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,441 Reviews
Call Service Center (844) 208-1008

3,441 Reviews of Toyota of Rockwall - Service Center

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March 23, 2024

They have the best customer service and speedy check out. The waiting room is quit and comfortable More

by Farazee26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 22, 2024

I love this dealership! Whenever you need to make an appointment, from start to finish the people at Rockwall Toyota take excellent care of you. Customer service at its fine More

by Czig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Mar 22, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 22, 2024

Good service, froiendly people. Took a bit longer than expected since we had a time appointment. Also most other dealerships include a " courtesy wash" when you have a car serviced More

by joewalsh91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Mar 24, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Joe, and it's great to hear about your excellent experience here at Toyota of Rockwall.

March 21, 2024

My Service advisor Kasey was very professional and thorough on the service of my vehicle on what needed to be fixed. Thank you Kasey for being awesome! More

by jessparra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose- Service Advisor
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Mar 21, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

March 20, 2024

The people are very nice but I did have a. Issue. I had work done on my tires that was recommended by the dealer, however, a week later my hubcap flew off as it wasn’t secured correctly. More

by pwclapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

March 20, 2024

Misleading. Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “requ More

by LRUBIO_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 20, 2024

Service rep was extremely helpful and very knowledgeable I highly recommend Toyota of ROCKWALL for service needs More

by crewaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 20, 2024

Good service. Had my truck back to me within an hour. A few more services to do but maybe next time. More

by chefjohnmedall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Mar 21, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 17, 2024

Technician removed Jack point off stock skid plate with our knowledge. Had to go back and retrieve the part. More

by jasonervin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Mar 21, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 16, 2024

People are nice and friendly; Kevin McGuire is my advisor. He is a great and wonderful person. More

by gkvarghese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Mar 17, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and our team, and we look forward to working with you again.

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