Toyota of Rockwall - Service Center

Josue did a great job checking me in, keeping me updated, and finishing my service early. and finishing my service early. More

The service writer and the porter were very helpful. As well as the parts giy As well as the parts giy More

Sam was a great service advisor and was very professional. I showed up when it was extremely busy during opening hours on the last day of an oil change special. Service was completed in a timely professional. I showed up when it was extremely busy during opening hours on the last day of an oil change special. Service was completed in a timely manner t0 include coordinating the update of my GPS. Additionally, Ariel is always awesome in the customer service area of the dealership. More

The whole process was easy especially the all points inspection which identified the critical maintenance items. Sam did an excellent job as well. inspection which identified the critical maintenance items. Sam did an excellent job as well. More

Service advisor seemed above providing an oil change. Didn’t discuss results of the service and didn’t take the time to discuss whether my vehicle needed an alignment until asked. Said dealership did not Didn’t discuss results of the service and didn’t take the time to discuss whether my vehicle needed an alignment until asked. Said dealership did not honor competitors coupons and finished as quickly as possible so he could move on More

Always helpful. Kasey is the best. Would like to get the car wash back up. Kasey is the best. Would like to get the car wash back up. More

Very courteous staff. Extremely customer service oriented! Very helpful. I have never had a bad experience with the service department! Extremely customer service oriented! Very helpful. I have never had a bad experience with the service department! More

Maintenance/repair should be done in timely manner in accordance to appointment time. My vehicle didn't get work on until 90mins after the appointment time. What's the point of making an appointment time accordance to appointment time. My vehicle didn't get work on until 90mins after the appointment time. What's the point of making an appointment time if not follow it. More

Kasey is the best. Always easy to work with. I would know since I’m always fixing up my 2001 Land Cruiser 😊 Always easy to work with. I would know since I’m always fixing up my 2001 Land Cruiser 😊 More

The service department is awesome. It's the reason we purchased our cars from them! Cesar always makes sure my current Toyota is up-to-date with it's service and any other problems. It's the reason we purchased our cars from them! Cesar always makes sure my current Toyota is up-to-date with it's service and any other problems. More