Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews
Call Service Center (844) 208-1008

3,440 Reviews of Toyota of Rockwall - Service Center

Sort by
April 03, 2024

Great service department. Always friendly, professional, and knowledgeable. I’ve been taking my cars there for 10 years and will continue for years to come. More

by kline9173@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing us for 10 years!

April 02, 2024

The staff is always knowledgeable and helpful. They explain clearly what to expect during the service. More

by sylviaao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Sylvia. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 02, 2024

Sam was knowledgeable and very friendly. He took care of me right away and the truck was completed in a timely manner. More

by aaron.nulisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Toyota of Rockwall responded

It's great to hear that Sam was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 02, 2024

They were great. Got our info and less then 30 mins they were done. Nice people to deal with. More

by dwolfe619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Apr 02, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 02, 2024

Kasey and TOR are the Best. Thanks Kasey :>) You always are so Friendly and knowledgable. More

by tonygiambri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kasey delivered such a great experience!

April 01, 2024

I highly recommend this dealership,My service representative was excellent and they were ready for me at my appointment time. More

by perrysondra39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Apr 01, 2024 -

Toyota of Rockwall responded

Thank you, Sondra! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 31, 2024

My new vehicle had a defect which found on during purchase. Dan Landrum was the representative assigned to assist after my 3rd attempt. If my vehicle could have remained on lot until repaired. I the More

by dcamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Landrum, Joey Desrosiers
Report | Print
Apr 04, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Dan can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 31, 2024

Our service representative, Sam Heidel is always great, perfect service. The service technician do wonderful work. We highly recommend Toyota of Rockwall More

by grammakat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Toyota of Rockwall responded

We are very happy to hear Sam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 30, 2024

Very good service I love it and I will be back see Sam again. Thank you More

by tam533477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 30, 2024

Staff is courteous. I had an appointment and it took 5 hours to service my car. More

by bscox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Mar 31, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

1
...
34
35
36
...
344