Toyota of Rockwall - Service Center

Did a good job on getting completed when claims was approved. Bought car there plus husband worked there long time ago. approved. Bought car there plus husband worked there long time ago. More

great guy to work. he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service More

This is my 4th NEW vehicle purchased from your dealership and all my maintenances were done by y'all. At 120,000 miles and a Camry I was not happy to spend this amount on repairs. I Spent over $4K in re and all my maintenances were done by y'all. At 120,000 miles and a Camry I was not happy to spend this amount on repairs. I Spent over $4K in repairs. My tires pressure were low. My gas light was on. My car wasn't washed or vacuumed. Mud on venders and wheels. The Sale person I dealt with wasn't even there to check me out. No follow up call. 😞. . More

Extremely understaffed unbelievably slow. The service staff that was efficient and friendly are suffering for the cut backs. In addition the car wash at service on the extended warranty has The service staff that was efficient and friendly are suffering for the cut backs. In addition the car wash at service on the extended warranty hasn’t worked in so many years and no reimbursement has been offered More

Kasey did her job well. However, the experience is extremely disappointing to buy a truck for its quality and durability and be spending 4K to repair a transmission at 118K However, the experience is extremely disappointing to buy a truck for its quality and durability and be spending 4K to repair a transmission at 118K miles, especially after following the full maintenance schedule there. I've already found a reputable repair shop at 1/3 of the cost. So none of that speaks well for the Toyota product and service. More

They did a great job, polite, professional and respectful. Thank you for your service. We look forward to bringing our car in for comfort of knowing everything will be taken care of. 😊 respectful. Thank you for your service. We look forward to bringing our car in for comfort of knowing everything will be taken care of. 😊 More

I waited for over 2 hours for a simple oil change. This is not the same service I received last time I was there. This is not the same service I received last time I was there. More

I made an appointment to come in for oil change and maintenance due indication. My appointment was 11:45AM but I didn’t receive help till about 12:05PM. I also noticed that help was being provided by f maintenance due indication. My appointment was 11:45AM but I didn’t receive help till about 12:05PM. I also noticed that help was being provided by first come first serve because everyone that drove in the service bay before me received help before me. This would have not bothered me if everyone had an appointment but I highly doubt that 7 people had an appointment at 11:45 and if 7 people did have an appointment at that time then the scheduling department needs to do better. My experiences before have been great but this visit took a little over 2 hours to do an oil change and tire rotation when in the past the visits was about an hour. I definitely didn’t see the benefits to making an appointment and if you’re not going to value an appointment then what is the point. If I experience this again then I will get the oil change and like services elsewhere. More

I was handled and received well. The services are good. They update and let you know on time, when their services is done. They are welcoming The services are good. They update and let you know on time, when their services is done. They are welcoming More

Very happy with our service. Service area is clean and well maintained. There is plenty of seats. Enjoyed the coffee & cookies. Service area is clean and well maintained. There is plenty of seats. Enjoyed the coffee & cookies. More