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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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April 12, 2024

All of the people who were involved were friendly and knowledgeable. Great people work in the dealership. More

by jimmycanoe863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Apr 13, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our team, Jimmy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 10, 2024

Great service and professional guidance . Miki and the staff super diligent and helpful to answer my questions and prompt to provide the necessary help in my trucks More

by Cottongabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Toyota of Rockwall responded

Gabriela, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Mick could help, and we hope to see you again!

April 10, 2024

Free cookies, friendly and fast service, and in my hometown! I love this place :) I will definitely be coming here for all of my future oil changes! More

by akraft2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Apr 10, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Randy and our team appreciate your business and hope to see you again soon!

April 09, 2024

I have bought numerous cars over the years from you - love you & even drive all the way to Rockwall for service- however whether I was getting my car inspected near me they told me with my mileage I need More

by deborahappleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Apr 09, 2024 -

Toyota of Rockwall responded

Deborah, Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 07, 2024

Gret job. Very easy to drop off and pick up. Kevin was quick and efficient. More

by ferrettattoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 08, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Kevin, and for taking the time to leave us this wonderful feedback!

April 07, 2024

The service is Always fast and everyone is very professional and friendly. I enjoyed waiting in the lobby More

by daisalma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Apr 08, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 06, 2024

Just had to change my tire due to a nail in it to find my lug nuts over torques and xxxx near rounded out. Just had them rotated so I know it was the technician who touched them last. More

by pnutbutrgelle
Recommend Dealer
No
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 05, 2024

The service at this dealership is great! It lived up to its logo name “Express” More

by TERRY_C25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Toyota of Rockwall responded

Thanks, Terry, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 04, 2024

I have been coming to this dealership for 5 years now. We love them!!! Bought 2 RAV4s and 2 Tundras. More

by lambertc30
Recommend Dealer
Yes
Employees Worked With
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

April 03, 2024

Timely, courteous, good communication. Same day service. Pleasant experience making appointment, predicting time required, easy checkout. More

by marvacathey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie 5 stars
Apr 03, 2024 -

Toyota of Rockwall responded

Thank you, Cathy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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