Toyota of Rockwall - Service Center

The people are very nice but I did have a. Issue. I had work done on my tires that was recommended by the dealer, however, a week later my hubcap flew off as it wasn’t secured correctly. Issue. I had work done on my tires that was recommended by the dealer, however, a week later my hubcap flew off as it wasn’t secured correctly. More

Good service. Had my truck back to me within an hour. A few more services to do but maybe next time. Had my truck back to me within an hour. A few more services to do but maybe next time. More

Technician removed Jack point off stock skid plate with our knowledge. Had to go back and retrieve the part. our knowledge. Had to go back and retrieve the part. More

A things explained thoroughly, my questions answered, staff polite, friendly, & professional. Only thing, wish you would continue car wash service! staff polite, friendly, & professional. Only thing, wish you would continue car wash service! More

Mick is my advisor . He is absolutely wonderful . He is truly an asset to the company . I schedule my appointments when he is there so I can rest easy . He is absolutely wonderful . He is truly an asset to the company . I schedule my appointments when he is there so I can rest easy . More

People are nice and friendly; Kevin McGuire is my advisor. He is a great and wonderful person. advisor. He is a great and wonderful person. More

Kasey- ALWAYS takes good care of me- I’m blessed she is my service advisor my service advisor More

Was told that I still had free oil change on my maintenance plan when I called to set up my appointment. Was told my plan was good until 10/5/2025 or 98000 miles. However after I checked in with s maintenance plan when I called to set up my appointment. Was told my plan was good until 10/5/2025 or 98000 miles. However after I checked in with service department was told I no longer had any free maintenance left & it would cost about $85.00. I said well I’ll just have to leave. They did agree to do the oil change for free but would be last one. Was told that since my SUV required oil change every 5000 miles vs every 10000 miles all my services had been used up. Why wasn’t I told this when I called to set up the appointment??? And why did I receive emails saying maintenance was due??? More

Excellent service with detailed review of work being done. Thank you Cesar! He goes above and beyond expectations. done. Thank you Cesar! He goes above and beyond expectations. More

We bought a used car from Toyota of Rockwall that supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the engine oil cooler. When we called them about it, we got the run around and after speaking with several different people, we were told there was no warranty. All of their used vehicles come with it according to their website which we had a screenshot of. Shortly after letting them know that, they decided that we did have the warranty so we took the car in. They replaced the radiator but insisted the other leak wasn’t covered even though it was in the cooling system which was a covered system according to the warranty. A very stressful experience, so needless to say, we would not recommend them. More