Toyota of Rockwall - Service Center

I needed a replacement key fob for my Toyota Highlander. The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process wou The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process would look and took care of having my new key set up. Overall it was a great experience. More

The only reason I rated the dealership 4 out of 5 stars is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it u is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it up and found out that the mechanic put the information on a different form. God only knows how many people been told that they needed work that was previously completed. I like to think that this was human error and not intentional. Please give your employees a refresher course on the proper forms, and to look out for future human error. I do recommend this dealership especially Sam Heidel and Kaila the cashier. They were both very professional. Much appreciated. More

My Highlander broke down at 5:30 Friday evening and Mick stayed after 6 to check me in. Saturday they diagnosed the problem and ordered the replacement part. They promised me it would be ready at noon on Mo stayed after 6 to check me in. Saturday they diagnosed the problem and ordered the replacement part. They promised me it would be ready at noon on Monday and they were finished by 11 am. The car performed well on my drive back home to Houston. Mick kept me informed completely during the whole process. More

I’m relatively new to this dealership as I have had Hondas for many years. The waiting area is very nice. I like the fact that they text you updates on your car’s status and give you a very accurate ap Hondas for many years. The waiting area is very nice. I like the fact that they text you updates on your car’s status and give you a very accurate approximate wait time. Friendly staff. My one wish is that I really would like a car wash at the end of service as I always received at the Honda dealership. That is my only disappointment with this Toyota service! More

Employees were friendly, respectful, helpful, energetic, courteous, forward looking. I was updated how long more I may be waiting, thus I was not bored. I’m grateful for their wonderful service. and thank courteous, forward looking. I was updated how long more I may be waiting, thus I was not bored. I’m grateful for their wonderful service. and thank you Toyota of Rockwall More

I received excellent service from Toyota of Rockwall. They took care of a warranty issue and it only took a couple of hours. They even have a courtesy person coming around the waiting area to see I nee They took care of a warranty issue and it only took a couple of hours. They even have a courtesy person coming around the waiting area to see I needed anything while waiting. I thought that was nice and unexpected. More

After a scheduling problem, Mickey made it right the next day at Toyota of Rockwall. He got me in and got my recall handled as well as having a part I ordered installed. The service was quick and everyone at day at Toyota of Rockwall. He got me in and got my recall handled as well as having a part I ordered installed. The service was quick and everyone at the dealership was very nice. More

Fast and friendly service…everyone was kind and accommodating. It didn’t take long for my car to be serviced (probably around 20-30 min) and I was on my way. accommodating. It didn’t take long for my car to be serviced (probably around 20-30 min) and I was on my way. More

Service was good, I have no complaints, thank you for keeping my car up to date keeping my car up to date More

Staffs were professional and friendly. I got my car serviced and I would recommend this location. I got my car serviced and I would recommend this location. More