Toyota of Rockwall - Service Center

The Service Department is very well organized. The customer lounge areas are very comfortable with coffee, drinks, and even massage chairs. The customer lounge areas are very comfortable with coffee, drinks, and even massage chairs. More

Happy using it for years. I’ve had my car serviced by Rockwall Toyota since I bought the car here. I’ve had my car serviced by Rockwall Toyota since I bought the car here. More

Everyone I had contact with were very courteous. The service advisor was prompt and notified me by text and call of the finding and repairs The service advisor was prompt and notified me by text and call of the finding and repairs More

Kasey Boysaw Is very responsive, helpful, friendly, goes beyond to do more and if she doesn’t know the answer, she will find out. beyond to do more and if she doesn’t know the answer, she will find out. More

Got charged to adjust my headlights even though been wrong since the day I bought the car they did the repairs charged me 82 dollars then informed me that I was still under manufacture warranty they cou wrong since the day I bought the car they did the repairs charged me 82 dollars then informed me that I was still under manufacture warranty they could of told me this in the beginning and saved me 82 dollars More

Everyone I had contact with were very courteous. The service advisor was prompt and notified me by text and call of the finding and the repairs. The service advisor was prompt and notified me by text and call of the finding and the repairs. More

While the Service Rep was doing his job the policies of the Dealership are questionable. I bought a car there, a new battery with an 84month warrantee was installed in the car just before I bought it. Th the Dealership are questionable. I bought a car there, a new battery with an 84month warrantee was installed in the car just before I bought it. They told me that their policy was only 12months since I bought the car from them and not the battery. I have had other issues where they made promises of including car washes for life as part of my service package. They then eliminated the service with no restitution. The owners really don't care about their customers. They try to sell me things I don't need every time. They cleaned my wifes' headlights for $160 and it was a poor job. I spent $12 and 30 minutes when I did my own and they were 4 times better. Rip off. While the people are nice the dealership is questionable. More

My experience was exceptional. I was in a hurry and he saw that I didn’t wait very long. I was in a hurry and he saw that I didn’t wait very long. More

He was helpful and polite. I would go with him for my next vehicle service. I would go with him for my next vehicle service. More

Sales person said they do not accept trade ins for a new vehicle when the car is old. There is a sign in front of the dealership that says they do. vehicle when the car is old. There is a sign in front of the dealership that says they do. More