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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews
Call Service Center (844) 208-1008

3,440 Reviews of Toyota of Rockwall - Service Center

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May 10, 2024

I love the service at Toyota Rockwall! They are always so polite and accommodating. My car is always well taken care of. More

by elishajkemper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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May 11, 2024 -

Toyota of Rockwall responded

Elisha, Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 10, 2024

Service writer took time to explain why it is taking so long to solve my problem More

by Fundcoy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam and our service team. We're glad to hear we delivered such a great experience!

May 10, 2024

excellent Service. Very polite staff. they are all concerned about my needs. Great job. Keep up the good work More

by johnfdsouza777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
May 11, 2024 -

Toyota of Rockwall responded

John, Thank you so much for your excellent review! We are so glad that Cesar had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

May 07, 2024

Wish you had more coupons; we didn't live in recession and tires were cheaper. other than that, service and Kasey were great. More

by Diego Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Diego, and it's great to hear about your excellent experience here at Toyota of Rockwall.

May 07, 2024

This place is always a horrible experience, even when my truck was under warranty. My engine was almost destroyed because of the “service” or lack of received. I started hearing weird noises so I took it by More

by gshaeffer65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees in all departments at this location are horrible.
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May 10, 2024 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 07, 2024

Excellent visit. I forgot my oil change discount coupon but the service advisor gave the discount anyway. That’s real service! More

by Thawkins49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
May 08, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 07, 2024

The estimates are very high. I can only afford the diagnostics. I get the work done elsewhere. More

by jacqui0101
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, jacqui, feel free to contact us at your convenience.

May 06, 2024

They send reminders for service. . I wish they would get the car wash fixed. They are easy to get to More

by FEWILER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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May 07, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! Sam and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 05, 2024

I will not come back to this dealership. They will rip off their customers.THE END More

by ALFNWIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 05, 2024

I was in and out in 80 minutes for my tire to be changed… without an appointment. Impressive. More

by smcpurvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
May 05, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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