Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,365 Reviews
Call Service Center (844) 208-1008

3,365 Reviews of Toyota of Rockwall - Service Center

Sort by
March 24, 2024

Vehicle was promptly accepted for service upon arrival. Service was completed within the time specified by the service advisor. But I still miss the car being washed before its returned to you after bein More

by BR333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 24, 2024

Always pleasant experience. People always considerate and available for questions Quite waiting area made good for reading More

by mwyatt50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 24, 2024

Service advisor is great. He keeps me informed with the status of my vehicle. The waiting area were clean and neat. More

by toantran11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 23, 2024

They have the best customer service and speedy check out. The waiting room is quit and comfortable More

by Farazee26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 23, 2024

Very busy. Long line in service bay, but they worked through the jam very professionally. More

by stevemcclendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Mar 24, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback!

March 22, 2024

I love this dealership! Whenever you need to make an appointment, from start to finish the people at Rockwall Toyota take excellent care of you. Customer service at its fine More

by Czig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 22, 2024

Good service, froiendly people. Took a bit longer than expected since we had a time appointment. Also most other dealerships include a " courtesy wash" when you have a car serviced More

by joewalsh91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Joe, and it's great to hear about your excellent experience here at Toyota of Rockwall.

March 21, 2024

My Service advisor Kasey was very professional and thorough on the service of my vehicle on what needed to be fixed. Thank you Kasey for being awesome! More

by jessparra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose- Service Advisor
Report | Print
Mar 21, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

March 20, 2024

Service rep was extremely helpful and very knowledgeable I highly recommend Toyota of ROCKWALL for service needs More

by crewaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 20, 2024

Misleading. Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “requ More

by LRUBIO_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

1
...
28
29
30
...
337