Toyota of Rockwall - Service Center

I highly recommend this dealership,My service representative was excellent and they were ready for me at my appointment time. representative was excellent and they were ready for me at my appointment time. More

Our service representative, Sam Heidel is always great, perfect service. The service technician do wonderful work. We highly recommend Toyota of Rockwall perfect service. The service technician do wonderful work. We highly recommend Toyota of Rockwall More

My new vehicle had a defect which found on during purchase. Dan Landrum was the representative assigned to assist after my 3rd attempt. If my vehicle could have remained on lot until repaired. I the purchase. Dan Landrum was the representative assigned to assist after my 3rd attempt. If my vehicle could have remained on lot until repaired. I the customer, would not be required to missed work. Mr. Dan Landrum gets 4 stars and Toyota of Rockwall gets 2 stars out of 5. More

Very good service I love it and I will be back see Sam again. Thank you again. Thank you More

Staff is courteous. I had an appointment and it took 5 hours to service my car. I had an appointment and it took 5 hours to service my car. More

This dealer provides consistent outstanding service. I have used them for my three most recent Toyotas. I have used them for my three most recent Toyotas. More

Great customer service , I had a wheels alignment on my Camaro ZL1 and service department were very cearfull to get the service done correctly. Thank you all for the great service. Camaro ZL1 and service department were very cearfull to get the service done correctly. Thank you all for the great service. More

I brought my car in on my appointed time. I was told 1 hr to 1.5 hr when I made appt for 4 wheel alignment. The very nice lady checked in my vehicle and said 2 hrs. No big deal. After waitin I was told 1 hr to 1.5 hr when I made appt for 4 wheel alignment. The very nice lady checked in my vehicle and said 2 hrs. No big deal. After waiting an hr, my nephew said he was hungry. I told another service rep we were going to walk to Costco so i could get him lunch. We returned after an hr. Sat for a while in the waiting room. I then Asked about my vehicle bc it was over 2 hrs at this time. The lady whom name I forget. said "Oh let me go check on it bc you are at the 2 hrs mark now". I reminded her ,,No it's over 2 hrs now. She apologize and went to check to see if my vehicle was ready. She returned and said "I'm sorry we could not fix your car bc your car is too new and the vin number is not registering on our system. Even my mgr helped to get it but we couldn't. I'm sorry but we won't charge you". I responded and this took over 2 hrs to find out. I didn't even address the dumb remark about me not being charge. Or that my vehicle is not too new bc it is '23 RX 350. And When I called to make the appointment I had to tell them the exact make and model and miles of my vehicle. But this is what I said I" waited over 2 hrs to be told something that you guys would have known in 5 mins." She apologize and said let me tell them to get your car down". Needless to say, I'm never returning to this place. But she actually suggested I take it back to Sewell Lexus and let them do the alignment. Which of course is where I always take my vehicle. More

Greeted with a welcoming attitude. I had no appointment. Met with a service technician “Randy” who heard my concerns. Without hesitation he said he would have a mechanic check my reque I had no appointment. Met with a service technician “Randy” who heard my concerns. Without hesitation he said he would have a mechanic check my request. Within 35 minutes my car was inspected and I received a printed future recommendations. Professional courtesy at its finest. Thank you Rockwell Toyota!! More

I’ve been completely satisfied with all that’s been done to my Highlander at Toyota of Rockwall. to my Highlander at Toyota of Rockwall. More