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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,365 Reviews
Call Service Center (844) 208-1008

3,365 Reviews of Toyota of Rockwall - Service Center

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April 07, 2024

The service is Always fast and everyone is very professional and friendly. I enjoyed waiting in the lobby More

by daisalma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 06, 2024

Just had to change my tire due to a nail in it to find my lug nuts over torques and xxxx near rounded out. Just had them rotated so I know it was the technician who touched them last. More

by pnutbutrgelle
Recommend Dealer
No
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 05, 2024

The service at this dealership is great! It lived up to its logo name “Express” More

by TERRY_C25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Toyota of Rockwall responded

Thanks, Terry, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 04, 2024

I have been coming to this dealership for 5 years now. We love them!!! Bought 2 RAV4s and 2 Tundras. More

by lambertc30
Recommend Dealer
Yes
Employees Worked With
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

April 03, 2024

Timely, courteous, good communication. Same day service. Pleasant experience making appointment, predicting time required, easy checkout. More

by marvacathey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie 5 stars
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Apr 03, 2024 -

Toyota of Rockwall responded

Thank you, Cathy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

April 03, 2024

Great service department. Always friendly, professional, and knowledgeable. I’ve been taking my cars there for 10 years and will continue for years to come. More

by kline9173@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing us for 10 years!

April 02, 2024

The staff is always knowledgeable and helpful. They explain clearly what to expect during the service. More

by sylviaao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Sylvia. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 02, 2024

Sam was knowledgeable and very friendly. He took care of me right away and the truck was completed in a timely manner. More

by aaron.nulisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Toyota of Rockwall responded

It's great to hear that Sam was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 02, 2024

They were great. Got our info and less then 30 mins they were done. Nice people to deal with. More

by dwolfe619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 02, 2024

Kasey and TOR are the Best. Thanks Kasey :>) You always are so Friendly and knowledgable. More

by tonygiambri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kasey delivered such a great experience!

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