Toyota of Rockwall - Service Center

I arrived at 10 o'clock as my appointment was set for. We were kindly greated by the service representative and he went over fees and services that would take place. I was expecting a 2 to 3 hour wait. I We were kindly greated by the service representative and he went over fees and services that would take place. I was expecting a 2 to 3 hour wait. I called at 2:30 and he had stepped away and was asked to leave a message. After another 45 min wait I asked the clerk about the status of my vehicle and she informed me he was out and would need to wait for him. I reminded her that I had been there since 10 am and asked if someone else could help me. She asked another peer and they asked if I had a text that let me know my car was ready, I said "no" "ohh you want the status", "yes" "okay one moment" Another service representative helped me and went over the diagnosis and that my vehicle was ready. He also let me know it be another hour to have the repair made if I chose to have it done. I declined as I had already been there 5 hours. All this to say please have service representatives communicate with one another, this could have some time saved. More

Clean and well maintained dealership. Wish they offer a carwash after the maintenance was completeld! Wish they offer a carwash after the maintenance was completeld! More

Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More

Service Ddpartment employees are very professional and handled my servicing and repairs with courtesy and promptness!! handled my servicing and repairs with courtesy and promptness!! More

Quick and professional service. Very friendly service providers. In and out quickly. I would recommend to others. Very friendly service providers. In and out quickly. I would recommend to others. More

Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More

Sam was very prompt and very good at getting updates to me as my car was being serviced. me as my car was being serviced. More

They are good but forgot to top up my wiper fluid like they said they would and the packages sold to me are not what I was told and sold at the time of purchase. they said they would and the packages sold to me are not what I was told and sold at the time of purchase. More

Love how efficient the service team is and no price gouging! No surprise we see so many customers including us bring our vehicles here. Keep striving for this level of excellence and we will continue t gouging! No surprise we see so many customers including us bring our vehicles here. Keep striving for this level of excellence and we will continue to bring our business to you. Thank you Toyota of Rockwall!!! More

Always very professional and courteous They have great people and my service is all ways excellent people and my service is all ways excellent More