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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,365 Reviews

3,365 Reviews of Toyota of Rockwall - Service Center

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April 16, 2024

Great people and great customer service. They take care of all my vehicles for my family. More

by cconley214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!

April 15, 2024

The team is always willing to work with you in regard to your needs and personal time schedule. Always a please to work with. More

by aew.hartwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Searcy
Apr 16, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2024

Stephanie the service advisor was great to work with. Very good communicator and work was done on time.. More

by haasrabah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 14, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Stephanie here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 13, 2024

Dealerships are notoriously expensive, particularly when getting a vehicle serviced. But I found the service manager helpful. He was friendly and communicated well. More

by 1415KDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 12, 2024

All of the people who were involved were friendly and knowledgeable. Great people work in the dealership. More

by jimmycanoe863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our team, Jimmy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 12, 2024

Issue after issue with their representatives. Couldn’t resolve a warranty issue that originated prior More

by ignaciovela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Apr 16, 2024 -

Toyota of Rockwall responded

Thank you for your review, Ignacio. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 10, 2024

Great service and professional guidance . Miki and the staff super diligent and helpful to answer my questions and prompt to provide the necessary help in my trucks More

by Cottongabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Toyota of Rockwall responded

Gabriela, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Mick could help, and we hope to see you again!

April 10, 2024

Free cookies, friendly and fast service, and in my hometown! I love this place :) I will definitely be coming here for all of my future oil changes! More

by akraft2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Apr 10, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Randy and our team appreciate your business and hope to see you again soon!

April 09, 2024

I have bought numerous cars over the years from you - love you & even drive all the way to Rockwall for service- however whether I was getting my car inspected near me they told me with my mileage I need More

by deborahappleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Toyota of Rockwall responded

Deborah, Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 07, 2024

Gret job. Very easy to drop off and pick up. Kevin was quick and efficient. More

by ferrettattoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Kevin, and for taking the time to leave us this wonderful feedback!

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