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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,635 Reviews
Call Service Center (844) 208-1008

3,635 Reviews of Toyota of Rockwall - Service Center

Sort by
October 25, 2024

overcharded, liar, tried to avoid warranty, not an honest person, didnt explain the whole warranty from beginng More

by mdjnp1985
Workmanship
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 24, 2024

Carl provided exceptional service. The service was completed faster than predicted. I highly recommend using the service department. More

by jtlatfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Report | Print
Oct 24, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Carl was able to help, and we hope to see you again!

October 24, 2024

The service was quick and reliable. I was promptly notified when my vehicle was ready for pickup. More

by NJB4LIFE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Report | Print
Oct 25, 2024 -

Toyota of Rockwall responded

It's great to hear that Carl was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 24, 2024

Service dept is always friendly and communicates. Easy to make appt for service. In and out More

by colleenhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Toyota of Rockwall responded

Thank you, Colleen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 24, 2024

Great and efficient service, would highly recommend. Personnel made the process much easier and convenient. More

by jarodbuffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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Oct 24, 2024 -

Toyota of Rockwall responded

Thank you, Jarod, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 23, 2024

1st time getting service from here and now I have two oil spots in my driveway. More

by dmo584142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I need service techs
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Oct 27, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 22, 2024

Nice and friendly. The service did take more than 4 hours but it was worth it. More

by porrinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle or koua? Not sure
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Oct 23, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2024

Every time I show up I recieve awesome service and extremely friendly! I don't go anywhere else to get my truck's oil changed. More

by twelveninefitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Report | Print
Oct 21, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2024

A little disorganized when I dropped off my vehicle at 7 am. Could have been due to they just opened but this is not new to them, so. More

by LISA.MARIE_5
Service Time
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Oct 24, 2024 -

Toyota of Rockwall responded

Lisa, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 19, 2024

Very easy to schedule my appointment. When I dropped off my vehicles, I was greeted professionally and they were serviced in a timely manor. More

by MLH232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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