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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,675 Reviews
Call Service Center (844) 208-1008

3,675 Reviews of Toyota of Rockwall - Service Center

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November 22, 2024

Nice service, the employees very kind,the waiting time was good, the waiting are is huge and clean More

by marierohe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Toyota of Rockwall responded

Thanks, Marie, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 22, 2024

We were told work would take 4 hours. It took 5.5hrs. No update received! More

by Smeeder
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 22, 2024

The Dealership is an excellent place to go for service. Always enjoy going, everyone is so nice and welcoming. They do good work on my RAV4. More

by Loismichie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMEER AL-Hadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 20, 2024

Courteous and very professional! I have been using this Rockwall business for many years, and I have always had great experiences with this dealership. More

by highnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 17, 2024

Thank you very much. Went above & beyond to help us. Cared and helped a lot More

by kudkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 17, 2024

Great service as always thank you gentlemen! Appreciate all the staff for the hard work in customer service. More

by lynnmar2212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 16, 2024

Great service. Radio knob broke. Stopped in and Mick told me Toyota was redesigning the knob. It would be 60 to 90 days before received. Two weeks later got a te More

by ranger175_75440
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 15, 2024

Brought the camry 2025 there for oil change Didnt expect them to use regular oil ! The manuefactor recommend synthetic oil 8-w guess they cheap out on customer!! More

by Thanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 14, 2024

They treated me great, had me out in a timely manner, and just did everything I asked. More

by Lord4512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 14, 2024

This was my second maintenance trip, they were realistic in the wait time and handled all my service well. My only issue is they patched my tire, but I am still having issues with the tire pressure. This co More

by Ashleygutosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Ashley! We sincerely value your business and look forward to your next visit.

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