Toyota of Rockwall - Service Center

They kept changing the date and the price for service, and they ran my credit wrong, the “fix” was to run it again. and they ran my credit wrong, the “fix” was to run it again. More

Great attention to detail and go the extra mile to make sure my concerns were met and checked into. sure my concerns were met and checked into. More

Service was not good. The explanation I got was dum makes no sense. I called to speak to a manager left a voicemail because he or she was away from her desk in that momen The explanation I got was dum makes no sense. I called to speak to a manager left a voicemail because he or she was away from her desk in that moment. No one took the time to call and see why. More

There was a mixup in communication and I received an estimate that was incorrect. I left my car an extra day and told them I would be there to pick it up and asked if it would be ready. I was assured it estimate that was incorrect. I left my car an extra day and told them I would be there to pick it up and asked if it would be ready. I was assured it was. When I arrived, it was not. And some of the recall work had not been completed. I was given the option of: waiting 30 minutes for the shuttle to get home (after I had already been there 30 minutes), calling an Uber (that I would have to pay for) or take my car home and bring it back. I would have expected a better option since it was their error. I ended up taking my car home since I had a deadline to meet. More

I was pleased with the results, although I had to wait an extra hour. Cost more than expected. extra hour. Cost more than expected. More

Was told I need a diagnosis for headlight issue. The light was working fine. $200 to tell me it was because I replaced my battery. Never told me how to fix alarm or how much it would cost to correct The light was working fine. $200 to tell me it was because I replaced my battery. Never told me how to fix alarm or how much it would cost to correct. Took over 3 hours just to do nothing except take my $. More

Good service good service love everything quick service and like everything Kassie was a great service writer and like everything Kassie was a great service writer More

Amazing team, superb hospitality. Perfect communication. Highly motivated team. Great welcoming experience. Kevin is highly qualified professional in dealing with customers Perfect communication. Highly motivated team. Great welcoming experience. Kevin is highly qualified professional in dealing with customers More

Politeness was very much appreciated at he time I needed help and information. My wait was very short, I had an appointment and the service was exceptional. help and information. My wait was very short, I had an appointment and the service was exceptional. More

Brought my 2018 Highlander Limited in to have battery checked as I thought I may be due to get a new one. My car has only 29,500+ miles on it and I do less than 5000 miles per year. After checking the checked as I thought I may be due to get a new one. My car has only 29,500+ miles on it and I do less than 5000 miles per year. After checking the Service person came and advised me that I really did not have to spend the money to replace the battery now as it was still testing very good. It would have been over $350 to put a new battery as I have the start/stop function on the car. So it was very nice to see the honesty of Toyota of Rockwall and saving me the money right now! More