Toyota of Rockwall - Service Center

I love the dealership and the people there but what a fiasco this last Saturday when I brought my truck in for a scheduled service and a repair that is under warranty. Why would the person that scheduled fiasco this last Saturday when I brought my truck in for a scheduled service and a repair that is under warranty. Why would the person that scheduled the warranty work schedule me for a Saturday morning appointment if Toyota Warranty department is closed on Saturdays? My truck was serviced but unfortunately I have to find a way to get it in there early enough on a weekday. I use the truck for work and I am not sure when I can bring it in during the week. Additionally, I had a 8 AM appt. Why did it take 2 hours for a scheduled service? More

Excellent customer service! Cozy amenities. The service techs however could work cleaner. My vehicle had oil on the paint in several places. Cozy amenities. The service techs however could work cleaner. My vehicle had oil on the paint in several places. More

I am so grateful for the care I received at Toyota of Rockwall. Collectively, the team went above and beyond to ensure I was taken care of after an unexpected flat tire. I even witnessed others receiving Rockwall. Collectively, the team went above and beyond to ensure I was taken care of after an unexpected flat tire. I even witnessed others receiving the same level of care. I know that Toyota is a company that prides itself on quality customer service and this location is truly an exemplar. More

Carl, service advisor at Toyota of Rockwall, got us in for an oil change, 16 pt inspection, filter changes , and liquid topoffs and out in 30 min. Best ever for me and really appreciated. for an oil change, 16 pt inspection, filter changes , and liquid topoffs and out in 30 min. Best ever for me and really appreciated. More

I arrived early for my appointment, was promptly greeted and checked in. Service advisor had my information and told me it would take about an hour. 50 minutes later he called me to the cashier office wher and checked in. Service advisor had my information and told me it would take about an hour. 50 minutes later he called me to the cashier office where I paid for the service then went out got in car and left. One note, bring back the car wash as a part of the service. More

I purchased my Toyota RAV4 here and I love it! The service department folks are awesome and so friendly! Great service as well! The service department folks are awesome and so friendly! Great service as well! More

16 years of GREAT customer service. . 6 new vehicles purchased… you guys are my favorite dealership. But this last service apt… your service dept “ screwed the pouch “ . 6 new vehicles purchased… you guys are my favorite dealership. But this last service apt… your service dept “ screwed the pouch “ More

Cesar was professional and very responsive. However, I waited in the lobby for three hours for an oil change and inspection. Also, Toyota of Rockwall use to wash your car after any service work However, I waited in the lobby for three hours for an oil change and inspection. Also, Toyota of Rockwall use to wash your car after any service work was done. A year ago, they said that the car wash machine was broken. Customer service involves getting people in an out of the dealership in a timely manner, or updating the customer as to why the service work is taking so long. It’s also the little extras like washing your car before leaving the dealership. More

Told me I needed 7000 worth of work on my truck because the timing belt cover and steering rod boot was leaking. I took the truck to another mechanic who showed me the power steering pump is where the leak the timing belt cover and steering rod boot was leaking. I took the truck to another mechanic who showed me the power steering pump is where the leak was coming from not the places you tech thought. I never saw the Kasey lady. I think I won’t be coming back to your shop. More

The employees were friendly and professional. I enjoyed the vanilla drink .The facility was clean I enjoyed the vanilla drink .The facility was clean More