Toyota of Rockwall - Service Center

Attention was great! Very professional! Smiling, courteous and very helpful service! Repair was done in a timely manner! Very professional! Smiling, courteous and very helpful service! Repair was done in a timely manner! More

Made an appointment for recall. No loaners? I understand that if I'm willingly doing maintenance service, okay. But a recall is TOYOTA problem. A loaner should be offered. Was to No loaners? I understand that if I'm willingly doing maintenance service, okay. But a recall is TOYOTA problem. A loaner should be offered. Was told it should take 2-3 hours by multiple people. Dropped off at 9am. By 2pm I hadn't heard anything and called up there. He said they still have a bit more work. By 4p.m. I got a ride up there myself. Was told they're finishing up and pulling it around. Another hour went by before they pulled up. Was given the keys without any "Hey sorry for having it all day, sorry for the delay, sorry I told you the wrong timing, etc" Nothing. No effort to make it right. Disappointed in the service/recall department. Communication was lacking, and effort to make things right after doing wrong. Probably won't ever use this service department again unless I'm forced. More

Recall work was done quickly and efficiently. It took less time than quoted. Would highly recommend. It took less time than quoted. Would highly recommend. More

Everyone was real professional and very nice! The waiting room was spacious and very comfortable.. The waiting room was spacious and very comfortable.. More

It was a great and seamless experience. Very smoothly ram service department. Was in and out. Very smoothly ram service department. Was in and out. More

Very disappointed about no car wash. When I got my 4Runner. Sales person said since I live nearby I can bring it up whenever for a cleaning, I thought since I went to my local dealership When I got my 4Runner. Sales person said since I live nearby I can bring it up whenever for a cleaning, I thought since I went to my local dealership and your close how great is that. Your car wash has been broke ever since. You’re a multi million dollar company and you can’t fix your car wash. At least have people do hand washing. Also when people do tire rotation. Spray the tires. Make them look good. It’s the little things that matter. More

Kasey is absolutely THE BEST ! !! I will make sure to make an appointment with her every time. !! I will make sure to make an appointment with her every time. More

Quick, easy and very courteous. All I needed according to the maintenance record was a tire rotation. But the service center found several other things that needed attention. I didn All I needed according to the maintenance record was a tire rotation. But the service center found several other things that needed attention. I didn’t love the cost, but I do love the attention to detail. More

Very professional and friendly. ..we live an hour & a half away and will always go there. ..we live an hour & a half away and will always go there. More

The dealership has always been friendly and professional. I have never had any issues with service appointments. I have never had any issues with service appointments. More