Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,365 Reviews
Call Service Center (844) 208-1008

3,365 Reviews of Toyota of Rockwall - Service Center

Sort by
May 07, 2024

The estimates are very high. I can only afford the diagnostics. I get the work done elsewhere. More

by jacqui0101
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, jacqui, feel free to contact us at your convenience.

May 07, 2024

Excellent visit. I forgot my oil change discount coupon but the service advisor gave the discount anyway. That’s real service! More

by Thawkins49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 06, 2024

They send reminders for service. . I wish they would get the car wash fixed. They are easy to get to More

by FEWILER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! Sam and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 05, 2024

I will not come back to this dealership. They will rip off their customers.THE END More

by ALFNWIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 05, 2024

I was in and out in 80 minutes for my tire to be changed… without an appointment. Impressive. More

by smcpurvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

May 04, 2024

Was there 6 hours ridiculous, new untrained staff,finance department terrible no experience no communication More

by fishman5654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kouri Harrison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 04, 2024

Very professional and friendly experience! Customer service was detailed and helpful without feeling rushed to make a decision. More

by CEDISON60
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 04, 2024

Great customer service by all I interacted with Friendly, courteous & expedient. Took good care of my car. More

by LINMCC721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Searcy, Christian Rodriguez
Report | Print
May 05, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 03, 2024

Very professionally recieved. Work was nicely done. Prices were accessible. Would have my vehicle serviced with them again. More

by froemke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas
Report | Print
May 05, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 02, 2024

I made an appointment to have a key made. Thet did make the key and they also did a complete inspection, even though I didn’t ask for that and it wasn’t discussed with me More

by tonycola487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Toyota of Rockwall responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

1
...
21
22
23
...
337