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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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August 03, 2024

Good service at a good price, I would recommend this dealership, will continue to take my vehicle there. More

by knollball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

August 03, 2024

Great service and good cookies to eat. Very good quality workmanship. I appreciate everything very much!! More

by REDRABBIT195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Folker, Oscar Boyd, Justin B, Adam Carda
Aug 04, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 21, 2024

No intention to update in mannerly time but only to tell you that they haven't done a thing to the car close to the closing hours which is 5 pm. Wasting your time waiting for the whole day to just received More

by yunita_mcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2024 -

yunita_mcc responded

No intention to update in mannerly time but only to tell you that they haven't done a thing to the car close to the closing hours which is 5 pm. Wasting your time waiting for the whole day to just received that kind of update, when she communicates with you, you feel unimportant because it's only a recall service. Very unprofessional and rude (bad customer service)!

Jul 25, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 16, 2024

Very friendly and accommodating staff. Team members assisted with various questions I had across multiple topics. More

by harris.ar25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Jul 16, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

July 02, 2024

They are honest and friendly. They always service my car fast. I highly recommend this dealership. More

by annajmcbride51
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 03, 2024 -

Toyota of Rockwall responded

Thank you, Anna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 01, 2024

I've always been impressed with the professionalism at Toyota of Rockwall. Every employee seems to be interested in my welfare when I have brought my Sienna in for service. More

by twalkersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 30, 2024

If anyone is looking for a salesman ask for Kenneth Martin he is TOP TIER! He keeps it honest about everything you need to know across the board. He makes sure we were good the time we were there (food More

by Beauty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy in service, James Brown
Jun 30, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 30, 2024

It has become almost impossible for anyone to get things right. Am so mad I will be transferring my business to another service station. More

by opwora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 03, 2024 -

opwora responded

Toyota of Rockwall, you have my number and email. If you want to make this right, reach out to me, i am available. Thank you.

June 30, 2024

Excellent service as usual. Will soon trade my Toyota in for a new one! Can’t wait to do business with you guys! Again, thanks! More

by bobbywilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jun 30, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 30, 2024

I went in for an oil change and there were several recommendations based on mileage for additional service. It ended up being over $1,000 and $600 for changing spark plugs. After approving and having More

by KJDAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

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