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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,635 Reviews
Call Service Center (844) 208-1008

3,635 Reviews of Toyota of Rockwall - Service Center

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November 27, 2024

they did a good job fixing our tail gate , it seems to be working correctly at this time More

by scottwhisler55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
maggiotto
Report | Print
Nov 27, 2024 -

Toyota of Rockwall responded

Thank you, Scott! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

November 27, 2024

Except the wait time; I had a good experience with the service department. I think it shouldn't have had taken more than two hours. More

by seema1851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the service associate.
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Dec 01, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 27, 2024

Excellent behavior from advisor and all staff members appreciate it very much and they could solve the problem of my car issue very easily and quickly and suitably cost for labor wages . Appreciate it. More

by rohulamin.amin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the advisor name.
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Nov 27, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 26, 2024

Kasey was extremely polite and professional. As always, everyone was very welcoming and helpful. It is a pleasure to do business with the people at Toyota of Rockwall. Thanks guys! More

by gsps1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Kasey and our team. We're glad to hear we delivered such a great experience!

November 24, 2024

Nice, comfortable waiting area. Courteous, attentive staff. Quick service that was easy to schedule. Fair pricing More

by CAMDANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan maggiotto
Report | Print
Nov 25, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 23, 2024

Great service and explained everything! Was done in a timely and professional manner. Will be back! More

by trospercory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 22, 2024

The Dealership is an excellent place to go for service. Always enjoy going, everyone is so nice and welcoming. They do good work on my RAV4. More

by Loismichie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMEER AL-Hadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 22, 2024

We were told work would take 4 hours. It took 5.5hrs. No update received! More

by Smeeder
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 22, 2024

First time using Toyota of Rockwall, Kawa was very efficient and knowledgeable. Thanks for the quick in and out. More

by anastasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kawa
Report | Print
Nov 24, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 22, 2024

Nice service, the employees very kind,the waiting time was good, the waiting are is huge and clean More

by marierohe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Toyota of Rockwall responded

Thanks, Marie, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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