3,364 Reviews of Toyota of Rockwall - Service Center
Best experience for first time. I will recommend my friend and family. Very friendly staff. I will recommend my friend and family. Very friendly staff. More
Excellent dealership from the employees to the service department. I feel confident when I have my car serviced that it is thoroughly checked for any existing problems or routine maintenance needed. Bes department. I feel confident when I have my car serviced that it is thoroughly checked for any existing problems or routine maintenance needed. Best dealership I’ve experienced. More
When you arrive at the dealership, you are met and greeted. They let you know what is going to happen and the length of time it should require and how much it should cost. When your car is finished, t greeted. They let you know what is going to happen and the length of time it should require and how much it should cost. When your car is finished, they come get you and tell you what they did and take you to the cashier. More
I went in for an oil change and tire rotation. It took two hours. Was estimated to take one. The only reason I wasn't incredibly upset is that I took advantage of their oil change special. Whe It took two hours. Was estimated to take one. The only reason I wasn't incredibly upset is that I took advantage of their oil change special. When I got home, I noticed that one of my hub caps was loose. I pushed it back against the wheel the best I could but I think one of the plastic clips was broken. It fell off a few days later never to be seen again. Had to buy a replacement because I was pretty sure it would be hard to state my case having waited two days. Replacement cost was double what I spent for service. Not really eager to do that again in retrospect. This was our first service after the maintenance plan ended, not a real good impression. Service advisor was okay, quality of work plus the wait was terrible, and bring back your car wash. I even get a complimentary one at the Ford dealership, which nickels and dimes me to death. More
Great service response, research and interaction with service advisor Carl David. He was very helpful with a warranty issue and getting that resolved. He kept me informed and the service was handled eff service advisor Carl David. He was very helpful with a warranty issue and getting that resolved. He kept me informed and the service was handled efficiently. More
Sam was outstanding in providing me with the information I needed to make decisions for resolving my issues. Very friendly and has a great attitude! I needed to make decisions for resolving my issues. Very friendly and has a great attitude! More
Kayse Boysaw is always very sweet, attentive and explains all of my vehicle care & options as well as the rest of the Toyota team! My visit is always pleasant professional and always on time with service. I all of my vehicle care & options as well as the rest of the Toyota team! My visit is always pleasant professional and always on time with service. I am very appreciative & grateful with the service the Toyota Rockwall Team provides. I do miss the car wash! More
We had a recall that affects the safety of our vehicle and Toyota told us that corporate has stated there is no fix at this time. The recall is that the passenger side airbag might not deploy in a crash. and Toyota told us that corporate has stated there is no fix at this time. The recall is that the passenger side airbag might not deploy in a crash. This is our second big thing with this particular vehicle. Our brakes release for a few seconds when you apply them and lunge you forward, making it feel unsafe as well. This is our third Toyota and we have driven the two before well over 200,000. However, after having the Sienna and all of the issues we’ve had with no remedies from Toyota, we will look at other makes. More
Always checks to make sure there aren't any issues with your vehicle. I can depend on Rockwall Toyota to keep my vehicle in top running condition. your vehicle. I can depend on Rockwall Toyota to keep my vehicle in top running condition. More