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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,537 Reviews
Call Service Center (844) 208-1008

3,537 Reviews of Toyota of Rockwall - Service Center

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January 24, 2025

Tire pressure light came on shortly after leaving the service department. It should have been reset. It was not on when I dropped off my vehicle. Caused a distraction and unnecessary frustration while More

by Tiger12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
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Jan 25, 2025 -

Toyota of Rockwall responded

Thank you for your review. We'll be sure to share your feedback with our crew. We apologize for not resetting your tire pressure light.

January 24, 2025

I brought my Lexus into the dealership for service. They were so quick and very professional and detailed. They also gave me a ride back to work which I really appreciated. More

by whitev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

January 23, 2025

There was no time frame given for the extent of the work. Online coupons were not offered until after the initial visit. More

by joshgutierrez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Toyota of Rockwall responded

We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 22, 2025

Greetings. .. My truck was filthy after the Toyota service. My truck isn't new nor fancy but , Dirt oily hand prints all over my afterwards is disrespectful. More

by 5iveof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 21, 2025

Sam was my advisor and had great customer service. He kept me updated on what was happening and was super respectful. Make my service and experience better, thank you More

by Aleena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Jan 21, 2025 -

Toyota of Rockwall responded

Aleena, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Sam and our team appreciate your business and hope to see you again soon!

January 21, 2025

The Service Dept installed a new side mirror on my Lexus. I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job More

by mariemao2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone is pleasant and easy to work with. They go the extra mile.
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Jan 22, 2025 -

Toyota of Rockwall responded

Thank you, Marie, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 20, 2025

Everyone is professional and courteous! When I bring my car in for service, they work fast so I can get out and get on with my day. Love dealing with Toyota of Rockwall! More

by SHERMOORE726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2025

Really like coming to this dealership for my service. They always do a great job. Thank you. More

by Mrbakersword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Carpenter
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Jan 20, 2025 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

January 17, 2025

After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More

by CHSHAW66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2025

Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More

by marioeliz122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERNESTO MUNOZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PERKINS
1.0
This rating includes all reviews, with more weight given to recent reviews.
ALEJANDRO PADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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