Toyota of Rockwall - Service Center

Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More

Sam was very prompt and very good at getting updates to me as my car was being serviced. me as my car was being serviced. More

They are good but forgot to top up my wiper fluid like they said they would and the packages sold to me are not what I was told and sold at the time of purchase. they said they would and the packages sold to me are not what I was told and sold at the time of purchase. More

Love how efficient the service team is and no price gouging! No surprise we see so many customers including us bring our vehicles here. Keep striving for this level of excellence and we will continue t gouging! No surprise we see so many customers including us bring our vehicles here. Keep striving for this level of excellence and we will continue to bring our business to you. Thank you Toyota of Rockwall!!! More

Always very professional and courteous They have great people and my service is all ways excellent people and my service is all ways excellent More

Love our Prius' 56-63 mph The tire light came on. .. I pulled in NO appt.. Toyota pulled my car in., put Nitrogen in my tire. Off I went with a warm, fresher baked cookie too! Ty Jessica R.0 .. I pulled in NO appt.. Toyota pulled my car in., put Nitrogen in my tire. Off I went with a warm, fresher baked cookie too! Ty Jessica R.0 More

Attention was great! Very professional! Smiling, courteous and very helpful service! Repair was done in a timely manner! Very professional! Smiling, courteous and very helpful service! Repair was done in a timely manner! More

Our advisor greets us each time when we come and always explains all the details. The dealership is always very welcoming explains all the details. The dealership is always very welcoming More

Made an appointment for recall. No loaners? I understand that if I'm willingly doing maintenance service, okay. But a recall is TOYOTA problem. A loaner should be offered. Was to No loaners? I understand that if I'm willingly doing maintenance service, okay. But a recall is TOYOTA problem. A loaner should be offered. Was told it should take 2-3 hours by multiple people. Dropped off at 9am. By 2pm I hadn't heard anything and called up there. He said they still have a bit more work. By 4p.m. I got a ride up there myself. Was told they're finishing up and pulling it around. Another hour went by before they pulled up. Was given the keys without any "Hey sorry for having it all day, sorry for the delay, sorry I told you the wrong timing, etc" Nothing. No effort to make it right. Disappointed in the service/recall department. Communication was lacking, and effort to make things right after doing wrong. Probably won't ever use this service department again unless I'm forced. More

Recall work was done quickly and efficiently. It took less time than quoted. Would highly recommend. It took less time than quoted. Would highly recommend. More