Toyota of Rockwall - Service Center

Carl was very helpful and made sure my vehicle was going to take care of me. to take care of me. More

Very knowledgeable and explained clearly all the necessary repairs for my truck. Liked the picture documentation. necessary repairs for my truck. Liked the picture documentation. More

I was pleased with my visit to Rockwall Toyota for service, Kacey was really sweet. I will be using them again, Merry Christmas to everyone. And God bless service, Kacey was really sweet. I will be using them again, Merry Christmas to everyone. And God bless More

The service was good, a bit confusing on the process upon arrival and not a lot of directions from the employees. I also don’t understand the point in making an appointment when upon arrival I’m told a techn arrival and not a lot of directions from the employees. I also don’t understand the point in making an appointment when upon arrival I’m told a technician won’t be able to look at my car for another 2 hours. More

I brought my 2016 Toyota Four Runner in for service. The Trac and check engine light were on. When they fished the inspection they called and told me that there was a wire that was chewed by a rodent an The Trac and check engine light were on. When they fished the inspection they called and told me that there was a wire that was chewed by a rodent and it would not be covered by my auto warranty. They sent me a video showing me the damage. After viewing the video I could not see any damage that would've been caused by a rodent. It just looks like a wire that got brittle from the Texas heat and the casing came off. Additionally, I had asked about the nut that came off the back handle of the hatch. After speaking with Brian he said to me several times while on the phone "don't worry about that. We can put a nut on there for you free of charge." Then when I checked out they charged me $25 for one nut! In conclusion, I believe that the damage was caused by heat and not by a rodent. What are the odds that a rodent would come into the engine of my car, chew only one wire and show no other indication that they were there. More

I had gone into the dealership with a problem with fuel bleeding out after the gas had clicked off at the station. Carl was very professional and worked with me to keep me informed on what the diagnosis w bleeding out after the gas had clicked off at the station. Carl was very professional and worked with me to keep me informed on what the diagnosis was saying and the steps that had to be taken. I would highly recommend this maintenance shop for any Toyota services. More

Professional, helpful, and friendly, provides feedback with time frames when to obtain next maintenance service. I purchased tires elsewhere and advisor agreed that rotation should be performed where tire with time frames when to obtain next maintenance service. I purchased tires elsewhere and advisor agreed that rotation should be performed where tires purchased so warranty wouldn't be voided. The service advisor was so caring and respectful. Live going to Toyota of Rockwall. More

Good, as per usual - went in for Recall work, ready by given time. Thank you given time. Thank you More

Mick was extremely helpful in getting us through a situation that we did not understand and took care of our issue in a way that showed that he really cared about us. situation that we did not understand and took care of our issue in a way that showed that he really cared about us. More

Don't ask for a simple check of your tire pressure without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because without being told they need to do a $180 diagnostic and then telling you (before the diagnostic) that all 5 tire sensors need to be replaced because the truck is 12 years old, even though the sensors are relatively new. More