Toyota of Rockwall - Service Center

Great service! It was quick and efficient! Service advisor was very knowledgeable and addressed all my questions. It was quick and efficient! Service advisor was very knowledgeable and addressed all my questions. More

Service was great. Only thing I feel like I should have been given some type of discount for the one tire on the passenger side that had a bubble. Tires didn’t even hav Only thing I feel like I should have been given some type of discount for the one tire on the passenger side that had a bubble. Tires didn’t even have 5000 miles on them. I understand about the one that flattened but still have a hard time understanding how the passenger tire got a bubble from this. Thank you. More

Randy did a great job explaining the services that were needed. Services were completed in a timely manner. Waiting room is comfortable. needed. Services were completed in a timely manner. Waiting room is comfortable. More

I had a 20K service appointment at Toyota Rockwall. I arrived on-time, was immediately greeted by a service manager. The check-in was seamless and the service was completed in 40m. The check-out was al I arrived on-time, was immediately greeted by a service manager. The check-in was seamless and the service was completed in 40m. The check-out was also seamless and the cashier was very cheerful. I felt at home the entire time. The coffee machine was excellent. The WiFi service was also excellent. The service manger kept me informed at each stage. I certainly recommend this dealership service center! More

I appreciated Carl keeping me informed on the status of my vehicle repairs. He told me about the issue, the resolution, and estimated wait time. my vehicle repairs. He told me about the issue, the resolution, and estimated wait time. More

Great customer service. Communication was clear and everything was explained. Thank you for the service. Communication was clear and everything was explained. Thank you for the service. More

Sam and the rest of the service team took care of my service needs professionally, quickly and as promised, as usual. service needs professionally, quickly and as promised, as usual. More

3 out of 5. The staff is always friendly and not pushy like most dealers when it comes to upselling services. The facility is always clean and comfortable and th The staff is always friendly and not pushy like most dealers when it comes to upselling services. The facility is always clean and comfortable and they always have drinks and snacks available while you wait. With that being said I never receive my vehicle back in the same condition such as greasy finger prints on the door handle or interior or the maintenance required reminder is never reset. Small but very important details. More

Ricardo was awesome and everything went great thanks to him, i’m so happy with it all! him, i’m so happy with it all! More

Always appreciate the dealership and quality work done, prices could be more in line with the industry. prices could be more in line with the industry. More