Toyota of Rockwall - Service Center

Lack of response. . no follow up, requested a manager. Never got one but after telling me no.. severals times they finally found my service contract .. all for an oil c . no follow up, requested a manager. Never got one but after telling me no.. severals times they finally found my service contract .. all for an oil change More

Great timing to finish the work Service adviser Ryan was excellent and delivered the car as promised was excellent and delivered the car as promised More

They were updating the app about what they were doing to my car. I got the full report on the app. The dealer provided me with good service. my car. I got the full report on the app. The dealer provided me with good service. More

I asked to have a whistle noise while in reverse not pushing brakes checked into, didn’t get feedback on a possible culprit. My inspection said my brakes were good even though my last 2 visits stated t pushing brakes checked into, didn’t get feedback on a possible culprit. My inspection said my brakes were good even though my last 2 visits stated the needed to be replaced and they have not been replaced. I’m not sure my inspection was properly done. How could the brakes all of a sudden be 100% when the past visits showed attention needed and none has been taken. More

Fantastic Experience! Toyota of Rockwall gave us a great experience. The people were great and treated us wonderfully. Toyota of Rockwall gave us a great experience. The people were great and treated us wonderfully. More

Great customer service. . always polite, and wasy to work with. If I have appointments or if I don’t im always in and out. . always polite, and wasy to work with. If I have appointments or if I don’t im always in and out. More

The dealership's work was fast and courteous. They saved our vacation, since we had a blowout on the highway on the way to North Carolina. They saved our vacation, since we had a blowout on the highway on the way to North Carolina. More

I scheduled my appointment to have the oil changed and tires rotated on my 2022 Toyota 4-Runner. I sat patiently waiting in the waiting room as I watched people arrive and leave before me. I had to wait a tires rotated on my 2022 Toyota 4-Runner. I sat patiently waiting in the waiting room as I watched people arrive and leave before me. I had to wait a little over three hours. I asked why it had taken so long when I was told an hour, hour and 20 minutes max. I was informed that the service technicians didn't know how to remove something on my tires and had to have a master technician do it. I was told that it was because they were after market. I bought my 4-Runner from Rockwall Toyota two years ago, brand new! My 4-Runner was the only new one on the lot when I purchased it. There isn't anything on my 4-Runner that should be after market! I understand that inexperienced technicians worked on my 4-Runner, which scares me! I was not a happy person by the time I was finally able to leave but I wasn't going to take it out on the service advisor because it wasn't her fault. I also have a 1997 Toyota 4-Runner and after waiting four hours to get an oil change done several years ago the best and only outstanding experience I've had so far at this dealership was the day that I purchased my 2022 4-Runner because I had such a great salesman, Jason. I hope that in the future my visits will be much more positive and timely. I will be requesting only experienced technicians touch my 4-Runner. More

I think it was Cassidy that I worked with in Service and she did great! she did great! More

I recently moved to Garland. The dealership was more than accommodating. I had my car towed to their dealership. The receptionist gave me instructions for the tow driver and book The dealership was more than accommodating. I had my car towed to their dealership. The receptionist gave me instructions for the tow driver and booked an appointment for me the following morning. They took the approach of solving the least expensive problem and quickly diagnosed the issue. I was able to pick up my car that afternoon. My go to for repairs and I'll def shop this dealership when I'm ready for my next Toyota vehicle. More