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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,635 Reviews

3,635 Reviews of Toyota of Rockwall - Service Center

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January 04, 2025

Carl David and the Toyota of Rockwall Service Department is exceptional. I'm always received warmly, with a professional concern to support my vehicle service needs. Carl is a tremendous representative/amba More

by keiyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David in service, and Maria in finance
Jan 05, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, Kei, and for taking the time to leave us this wonderful feedback!

January 03, 2025

I take my vehicle for all maintenance work to the dealership. I trust the service department completely. More

by pchandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl
Jan 03, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 03, 2025

For the most part I have been pleased with the service I have received over the past 15 years. Recently disappointed with requesting shuttle service in advance when scheduling appointments. More

by jillg7271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Jan 03, 2025 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize that your recent service experience wasn't up to par. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 03, 2025

I find this location generally fast, dependable, convenient. I like that they show you, with price, on what maintenance they suggest BEFORE they do the work More

by cynthiaruthryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, Cynthia, and for taking the time to leave us this wonderful feedback!

January 03, 2025

Toyota of Rockwall has always been on my top 3 dealers. Their commitment with customer service is exceptional! The service department has been very responsive, helpful, and supportive of my concerns and ha More

by Daniela Perdomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Daniela. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 31, 2024

I was a walk-in on New Year's Eve. The service department was able to get me in and fix my car. More

by SEVIERCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassidy
Jan 02, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star rating. We look forward to working with you again.

December 30, 2024

I didn't have an appointment but Sam listened to me and understood the reason why I was bringing in my car. Got a ride to work and within no time, my car had a new battery and I was good to go! More

by bobbie1.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Rockwall responded

We are very happy Sam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2024

Highly recommend Rockwall Toyota, they go above and beyond to take care of you. They are a trusted dealership, I’ll def continue to use and recommend others as well. More

by dennis.127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 30, 2024

Very good experience, I git right in and right out. The charge was not outrageous. More

by Brian75228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Toyota of Rockwall responded

Brian, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 29, 2024

The place is nice and efficient but, my tuck was dirty when I got it back. Rockwall used to rinse it off or at least vacuum the inside. Not really top notch service. More

by thejoshmartin
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't talk to any of those people
Jan 05, 2025 -

Toyota of Rockwall responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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