Toyota of Rockwall - Service Center

We brought our Lexus in to repair the catch to the hatch back door. The electronic part was working properly. You installed a part but apparently disconnected the electronic part. When we called our advi back door. The electronic part was working properly. You installed a part but apparently disconnected the electronic part. When we called our advisor, Kasey, she said there would be another charge to reconnect the electronics that YOU messed up. This is not acceptable. We will return the vehicle to you next week when the weather is good. We expect you to repair the vehicle to proper working condition without additional charge. More

They would not honor warranty work from another dealership because Toyota was having issues with the national registry. So I had to tow my own vehicle to another Toyota dealership. dealership because Toyota was having issues with the national registry. So I had to tow my own vehicle to another Toyota dealership. More

Sam was great to work with while my car was in service. Will request him the next time I go in for service. Will request him the next time I go in for service. More

Quick and efficient service. Waiting area with refreshments is very nice. Everyone I interacted with were friendly and professional. Waiting area with refreshments is very nice. Everyone I interacted with were friendly and professional. More

No car wash or vacuum available. One hour wait with an appointment. Clean waiting room. One hour wait with an appointment. Clean waiting room. More

The service was great and on time. They took an hour for a while we were enjoying a coffee They took an hour for a while we were enjoying a coffee More

As a customer, I am satisfied by the service provided by the Toyota of Rockwall. The shuttle driver was professional as well. the Toyota of Rockwall. The shuttle driver was professional as well. More

They always take care of me like family. Clean house, very nice workers and clean restroom. Clean house, very nice workers and clean restroom. More

I was really satisfied for the job done. Thanks once more for your help, your professionalism, and the quality of the service Thanks once more for your help, your professionalism, and the quality of the service More

I was at the dealership for nearly two hours getting an oil change and my tires aligned. The technician completed the multi-point inspection, and the report showed I needed to replace the cabin air filter. oil change and my tires aligned. The technician completed the multi-point inspection, and the report showed I needed to replace the cabin air filter. Based on the video provided, I believed the filter should have been replaced. However, the technician or someone else from the service department never came out to me in the lobby to ask if I wanted the filter replaced. The dirty filter was put back in my car, and I had to spend another hour with a different mechanic getting the filter replaced. I would have been more than happy to have the filter replaced at the dealership since I was already there. The multi-point inspection seems useless if you cannot correct something as simple as a filter replacement the same day/within the same appointment. More