Toyota of Rockwall - Service Center

I have been a customer of Rockwall Toyota for the last 4 years and their service center is the best. Their attention to detail and customer service is unmatched. I will continue to bring all my Toyota's to years and their service center is the best. Their attention to detail and customer service is unmatched. I will continue to bring all my Toyota's to Rockwall for service. More

Communication is lacking. After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment onl After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment online, I left a note to be called prior to my appointment. No one ever did. Poor communication has been as issue with the service department as long as I've been a customer (this is the 4th vehicle purchase there. It’s now just a convenience, but would go anywhere else if more convenient). I have expressed my concerns for years and the owners either do not know or do not care. They are great at selling cars, caring for the environment, and displaying their awards, but customer service and leadership has never been a focus. More

The cost of service provided is very overpriced, but you do have good customer service. do have good customer service. More

Just wanted to acknowledge Mick and his team (Kasey and Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle the Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle there. And for the last few years Mick and Kasey were overseeing all the work that was done on my vehicle. They are impeccable in their knowledge, professionalism and customer care. They go above and beyond to take care of all your needs and are always honest and upfront what needs to be done and what can wait. I trust them and would highly recommend. THANK YOU for your incredible work ethic! More

Easy to make appointments. Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgea Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgeable. More

Fast and professional service. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix. More

Had a 35K service appointment for 11:15 . The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. More

The service was friendly and efficient. The need and price estimate for the car's additional maintenance was clearly presented. The need and price estimate for the car's additional maintenance was clearly presented. More

This dealership has the potential to be a world class rating, why do they choose not to have a wash for vehicles? rating, why do they choose not to have a wash for vehicles? More

everything was great , the waiting area with an open self service coffee bar was awesome , the wait time was less than 30 mn . overall great experience with the service advisor randy service coffee bar was awesome , the wait time was less than 30 mn . overall great experience with the service advisor randy More