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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,361 Reviews
Call Service Center (844) 208-1008

3,361 Reviews of Toyota of Rockwall - Service Center

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June 30, 2024

It has become almost impossible for anyone to get things right. Am so mad I will be transferring my business to another service station. More

by opwora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 03, 2024 -

opwora responded

Toyota of Rockwall, you have my number and email. If you want to make this right, reach out to me, i am available. Thank you.

June 29, 2024

The service was excellent and the gentleman who helped set everything up for us did a phenomenal job! More

by Hamrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 28, 2024

alway friendly and curtisy to me when I been to the service department thank you More

by Cupacoffee_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
randy
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Jun 30, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 27, 2024

The Service Writter listed to my questions and concerns, then he provided answers and solutions More

by kjmoore52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 25, 2024

Unprofessional bad experience significant bad issues from the top the general manger Tony overall bad experience More

by bryanvillarreal1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kouri Harrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Yazbeck General Manager
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Jun 28, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, Bryan, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 22, 2024

Appointment was on time. Oil change and inspection were efficient. Good coffee and cookies in the lobby were available. More

by bigocean2014
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 21, 2024

Fast, clean and very friendly and helpful. Sam was very good with his communication with me. Thank you so much. More

by bonjean46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 20, 2024

Friendly staff made the service experience quick and easy. The service manager was able to replace all four tires and perform the 20000 mile maintenance in about the time that the 15000 mile maintenance More

by Reinhart
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 20, 2024

My first visit to service my new GR86, great service and value. So far my experience with Toyota has been great More

by nelson.santoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review, Nelson. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 20, 2024

Service is performed a timely manner, waiting area has always been clean and comfortable an overall good experience. More

by leon.folks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

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