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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,514 Reviews

3,514 Reviews of Toyota of Rockwall - Service Center

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October 23, 2024

1st time getting service from here and now I have two oil spots in my driveway. More

by dmo584142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I need service techs
Oct 27, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 22, 2024

Nice and friendly. The service did take more than 4 hours but it was worth it. More

by porrinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle or koua? Not sure
Oct 23, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2024

A little disorganized when I dropped off my vehicle at 7 am. Could have been due to they just opened but this is not new to them, so. More

by LISA.MARIE_5
Service Time
Recommend Dealer
No
Employees Worked With
N/A
Oct 24, 2024 -

Toyota of Rockwall responded

Lisa, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 20, 2024

Every time I show up I recieve awesome service and extremely friendly! I don't go anywhere else to get my truck's oil changed. More

by twelveninefitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Oct 21, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2024

Things went well and quick. Staff was friendly and knew what they were doing. I do have one concern. The girl came out after examining my windshield and told me I needed it t More

by bremetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Oct 20, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

October 19, 2024

Very easy to schedule my appointment. When I dropped off my vehicles, I was greeted professionally and they were serviced in a timely manor. More

by MLH232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 19, 2024

I have bought 3 cars from this dealership and had wonderful service provided by their team that looks after the vehicles after their purchase. I highly recommend their sales and service. More

by rvbdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Oct 20, 2024 -

rvbdallas responded

You can count on my next visit to your service department, the service and agents are astounding.

October 17, 2024

My experience at Toyota Of Rockwall is always good. I feel like they are an honest dealership. More

by 913Micks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 17, 2024

I came in around 3:30pm and my car was ready by about 4:00pm. I appreciated the quick and attentive service. All staff that I met were extremely kind and helpful as well, including Sam who helped me init More

by allenv08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Oct 17, 2024 -

Toyota of Rockwall responded

Thank you, Allen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 17, 2024

Scheduled easily Service advisor kept me informed and addressed my concerns, vehicles ready as promised More

by enachlinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kawa
Oct 18, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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