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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,648 Reviews
Call Service Center (844) 208-1008

3,648 Reviews of Toyota of Rockwall - Service Center

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December 26, 2022

The individual who took care of me was very Professional and helpful. He answered all my questions and was very nice. More

by Knunn57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember his name.
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Dec 27, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 26, 2022

I was taken care of in a timely matter. My service rep kept in communication with me. More

by southern.c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 24, 2022

Had appt for 10 was told 2-3 hours so I had someone pick me up. For a bit as I don’t live in the area I text and was told it would be another 1 1/2 hours I had to be dropped back off and car still wasn’t r More

by BRITTNEY.DUPLECHAN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Sanchez, Kevin McGuire
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Dec 30, 2022 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 23, 2022

Every aspect of the service was great! I appreciate how service details were explained and made clear before hand. More

by zasaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina xxxx
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Dec 27, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 22, 2022

it was the first service on my new Tundra I was in and out in half an hour, More

by bulldozer8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Report | Print
Dec 23, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

December 22, 2022

One of my many experiences with Toyota of Rockwall TX! I have yet to be disappointed. All is great! 😋 More

by j.cam_cho3942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dontrell Saucier, Josue Gutierrez
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Dec 23, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Kasey, Josue, and Dontrell were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2022

Our service was completed in a very timely manner with minimal wait time. We were kept advised about the status of our vehicle. More

by haroldgamblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Toyota of Rockwall responded

Thanks, Harold, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 22, 2022

Original a little slow but once a plan of price and securing a maintenance tech was done the service good and prompt. More

by jrubyrogers1146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Dec 23, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Cesar was able to help, and we hope to see you again!

December 21, 2022

Even when I arrived 15 minutes late they took care of my car really fast. The waiting area is spacious and comfortable. They told me it was gonna take an hour but it took around 45-50 minutes. Great service More

by Artsy67
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Dec 22, 2022 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

December 20, 2022

I received excellent service from my service advisor, Sam. My car had a few recalls to get completed, and they were all done the same day I brought the car in. More

by wild_e1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

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