Toyota of Rockwall - Service Center

I love my experience with the service department. I always make an appointment and I'm greeted immediately. I don't wait more than 1.5 hours. I always make an appointment and I'm greeted immediately. I don't wait more than 1.5 hours. More

Service advisor Chris was lousy at returning phone calls or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deduct or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deductible for my service, which was told that would have been waived if I brought the vehicle back to you guys. The service manager did make a good call to have in waived and I was able to pick up my vehicle. The next day I got a call from Joel which was very apologetic for the confusion and explained what happened and assured me that everything would be correct on my next visit More

The staff is always friendly and helpful. Even when I have to wait, the experience is always great. Even when I have to wait, the experience is always great. More

Everyone in the service department was extremely nice. Communication was clear and right on schedule with my appointment. Communication was clear and right on schedule with my appointment. More

It was a good experience. I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then that, it was just fine. People were knowledgeable and friendly. More

Everyone had excellent customer skills, Except the guy at the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. More

I was told that my service would take 2 hours when I arrived. I had to text for an update after 2 hours. The service person said that they were almost done and that I would have my vehicle back soon. arrived. I had to text for an update after 2 hours. The service person said that they were almost done and that I would have my vehicle back soon. I texted again at 3 hours because I hadn't heard anything. Another service person said my original service person, Christina, had gone to lunch. Christina came back and said that she expected me to be gone. The whole thing took over 3 and half hours and I think I was lost in the system. I had an appointment and it shouldn't take that long for this service. More

These guys ROCK. We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due several services for our many roads trips, just broke 135K on it. We are leaving on another one next week that will be another 4K round trip. Also had a plate to protect the catalytic converters as we spend time in hotels. Also special thanks to Brae Dunn for taking the time with my wife and I as we are planning our next purchase on a Capstone Sequoia next year. We have some requirements as my wife uses a wheel chair and passenger comfort on long drives is a must. He took time to go the details and what may be coming in the future. Thank you again. More

Well done. Follow up was excellent and repair done quicker than expected. Will certainly use again. Follow up was excellent and repair done quicker than expected. Will certainly use again. More

The people were excellent, and quite helpful and responsive. I think they used to wash or clean the the cars brought into service, but they don't seem to to be do by the this anymore. Also, I had th responsive. I think they used to wash or clean the the cars brought into service, but they don't seem to to be do by the this anymore. Also, I had the navigation data updated and it is still wrong for changes that are years old More