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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,646 Reviews
Call Service Center (844) 208-1008

3,646 Reviews of Toyota of Rockwall - Service Center

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January 26, 2023

They are friendly, courteous, and have a great place to wait on our car, with coffee, water available. More

by RHPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 25, 2023

Excellent service. Took my vehicle in for a new suspension system and it only took 24 hours to get it back. More

by tgmoore4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sanchez, Cesar Martinez
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Jan 25, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 22, 2023

Missed the wash service-hope fixed for next time. Liked the new coffee bar and new sitting area by the windows More

by c23328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Gutierrez
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Jan 23, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your service feedback and rating mean a lot to us. We're glad Josue and Mick were able to help, and we hope to see you again!

January 21, 2023

Great experience at Toyota of Rockwall! They have friendly help and trained service technicians to take care of my vehicle. I was so happy to have found a trusted place to service my car a More

by kc.fenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Jan 22, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 20, 2023

Everything went smooth from when I arrived to when my car was finished. I’ve never had any issues or complains with your service department. More

by thewarriors1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rape
Report | Print
Jan 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 20, 2023

Got in and out quickly. Service was friendly. Waiting area was comfortable. Suggestions on additional services were given. I will be returning to this location in the future More

by Deville66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Report | Print
Jan 22, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

January 19, 2023

Outstanding service. Friendly customer care. Honest and reputable dealership. I appreciate the efficient manner and time which my vehicle was serviced. More

by kc.fenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Perez, Cesar Martinez
Report | Print
Jan 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 19, 2023

Attentive staff, clean premises, and fast service, the car wash was not working but that's a different story. More

by mario.millan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Jan 20, 2023 -

Toyota of Rockwall responded

Thanks, Mario, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 19, 2023

Everyone is very helpful and nice in Rockwall Tx. Mick help me explained everything and went over all my stuff with my car. I have always had a great experience at this location.. More

by CHRSFB10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn’t speak to anyone else
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Jan 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 19, 2023

This review is for Josue Gutierrez only. The customer service I received from him was exceptional. Despite all the ridiculous issues I had with my new van, Josue remained extremely patient a More

by ELAINESANTERO
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Land
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Gutierrez, Oscar Boyd
Report | Print
Jan 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Josue delivered such a great experience!

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