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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,439 Reviews
Call Service Center (844) 208-1008

3,440 Reviews of Toyota of Rockwall - Service Center

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September 13, 2024

Awesome awesome awesome ! We love the service at Rockwall Toyota! Thank you Randy for your service! More

by Courtnei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Sep 13, 2024 -

Toyota of Rockwall responded

Thank you so much, Courtnei, for your kind words for Randy and for taking the time to leave us this wonderful feedback!

September 11, 2024

Oil change was fine but the container service was poor, no one advise my husband or I that the dealership remind open until 9pm but the service department left at 5pm so we end up with our vehicle been stu More

by erykyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
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Sep 15, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 11, 2024

Sam explained the problem work the nneds to be done and how long it will take. I was updated on the on going work via text. More

by Vveermm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Sam, and for taking the time to leave us this wonderful feedback!

September 11, 2024

Service was good. Not a fan requiring additional comments for the review, 3 words should suffice. More

by deyork66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
employee not listed
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Sep 11, 2024 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 11, 2024

Have used Rockwall Toyota for service for about 7 years now. EVERYTIME has been great and nothing added that wasn’t needed. More

by Daulton Cotten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
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Sep 11, 2024 -

Toyota of Rockwall responded

Daulton, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 11, 2024

Muchas gracias por su atención y el Sr Jorge fue muy atento y amable bendiciones More

by josuepino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jorge met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

September 10, 2024

It was my frist service expwrience with Toyota Rockwall and it all went well and quick. More

by jaydz1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember.
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Sep 10, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 09, 2024

The appointment availability was very flexible. We were in and out within 35 minutes for routine maintenance. In comparison to other dealership experiences, this was amazing; I’m used to waiting 2- More

by Matt R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Toyota of Rockwall responded

Matt, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 08, 2024

Sam took good care of me and tracked me down when my vehicle was ready. He represents the dealership very well. More

by hkiser720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!

September 07, 2024

Everything is good but last time I went there for a maintenance, nobody notify me when my car is ready, wasted almost 2 hours waiting. More

by ZuhuaZhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Delavega
Report | Print
Sep 08, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We do apologize for not notifying you that your car was ready. It was an oversight on our part. Please let us know if there is anything we can assist you with in the future.

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