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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews
Call Service Center (844) 208-1008

3,653 Reviews of Toyota of Rockwall - Service Center

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May 31, 2023

Service was courteous and professional. Very accomodating, and the problem was corrected, which had been very difficult to diagnose. More

by Kenstie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
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May 31, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

May 31, 2023

Helpful, kind staff; informative and check in with their customers. Wait time while vehicle is in service is usually reasonable depending your vehicles needs for a specific service. More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quin Flowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Toyota of Rockwall responded

CJ, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

May 30, 2023

Kasey is the only service advisor I will use. She is great! Highly recommend- you won’t be disappointed More

by stan.vermett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Toyota of Rockwall responded

It's great to hear that Kasey is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

May 29, 2023

Friendly and caring. Listened to me and answered questions. Went over everything they did to service my Highlander. More

by cynthiaemma.alderete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2023

excellent and timely service. They take me home and bring me back when my car is ready More

by johnfdsouza777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, John, for choosing Toyota of Rockwall!

May 28, 2023 -

johnfdsouza777 responded

You are welcome

May 26, 2023

People working in this facility look like real professionals. Very polite also and care about customers. More

by JUAN.VILCA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Toyota of Rockwall responded

Thank you, Juan, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 25, 2023

Professional and courteous. Some service advisors are more knowledgeable than others but over all they are good. Free beverages available and sometimes a snack is offered. The More

by jeff.speicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Toyota of Rockwall responded

Jeff, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 25, 2023 -

jeff.speicher responded

Jeff Speicher (work) 903-885-7621-5240 (Cell)214-924-2452

May 24, 2023

Very professional staff. Service was quick and they even gave us snacks while we waited. 5atars. More

by gaff4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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May 24, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. Carl and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

May 23, 2023

Always very clear on what my truck needs very courteous finish job on time too More

by Ponygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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May 24, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

May 23, 2023

Great service, clean and employees are awesome. Just moved to area and glad we found them. More

by SSGD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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May 23, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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