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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews

3,653 Reviews of Toyota of Rockwall - Service Center

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June 15, 2023

Very professional & thorough. Kevin was helpful & down to earth. Excellent communication & follow through. I’ll be back. More

by TundraTRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jun 16, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 14, 2023

The service department was very informed on what my vehicle needed for it's service. They have always provided good feedback on the condition of my vehicle. More

by rick3rocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jun 15, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 14, 2023

Great Kind Excellent Fast Reliable Your maintenance is good, kind, fast And quick response. Everything is good More

by limjongnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire, Cesar Martinez, Aaron Pieratt
Jun 15, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

June 10, 2023

Oil change and tires rotated. No one checked tire pressure. Had to come back because the dash light was on. Either the mechanic or the person who brought the car up from the garag More

by JL.GANDY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 10, 2023

They do not honor scheduled appointments. I waited for an hour and a half after my appointment time before my vehicle was pulled into the bay. They serviced every other vehicle ahead of min More

by PACTmanager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Jun 14, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 09, 2023

They were really friendly, and I told about hitting a pit hole and Sadie’s to check the front right hub cap to make sure it wasn’t damaged & they did & it was just fine, thank goodness 😊. They were really q More

by donnaeverett88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

June 09, 2023

They were able to get me in and vehicle serviced in a very timely manner. More

by tyedaho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

June 09, 2023

The service was quick and amazing. Mick was very informative about my 2022 Toyota Corolla & said everything was just fine w/my car. More

by donnaeverett88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Donna, for choosing Toyota of Rockwall!

June 08, 2023

Nice but the amount of wait time was way too long for my service at this time. More

by jasonleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Jun 12, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 08, 2023

Got there before opening and had service completed in less than an hour. well done! More

by kcoffey0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Jun 09, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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