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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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January 07, 2023

It was a good experience. I would have liked to have had my car washed since I paid extra for car washes. Unfortunately, my advisor said the car wash was broken. Other then More

by jane_farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Toyota of Rockwall responded

Jane, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 06, 2023

These guys ROCK. We had a service that would be a couple of hours. Special thanks to Sam Heidel for getting all done in a timely manner. Our 2016 Sequoia was due More

by P&T Partners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brae Dunn
Jan 08, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We appreciate you taking the time to leave us this excellent feedback. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall. We look forward to having you as one of our valued customers.

January 06, 2023

Well done. Follow up was excellent and repair done quicker than expected. Will certainly use again. More

by robert.vera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Gutierrez
Jan 06, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

January 05, 2023

Got us in and out quickly. I am very happy with the job they did. It was wet I’ve got 10000 miles More

by picky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 05, 2023

The people were excellent, and quite helpful and responsive. I think they used to wash or clean the the cars brought into service, but they don't seem to to be do by the this anymore. Also, I had th More

by Walter L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Jan 05, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Walter, feel free to contact us at your convenience.

January 05, 2023

Fast and efficient oil change. I didn’t have to wait very long for the car to be ready. More

by klduty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jan 05, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 04, 2023

Purchased a new 2023 Rav 4 XLE. Brae was my sales person and he did a great job. He called me several times letting me know when my car would arrival. When it arrived he explained More

by slm1133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Corey Thomas, Brae Dunn
Jan 04, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Brae and our team were able to help, and we hope to see you again! Congratulations on your new 2023 Rav4 XLE!

Jan 04, 2023 -

slm1133 responded

You are certainly welcome!!

January 01, 2023

Courtesy team, professional on their presentation, kept assuring me that they were working on my truck More

by Joekahari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jan 03, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kevin was able to help, and we hope to see you again!

December 30, 2022

Great place, great people/employees that make the long trip worth The place to take my vehicle. More

by YTOVAR09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Dec 31, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 30, 2022

Jose was professional. He kept me informed of time and service. Facility was clean. Everyone was pleasant. More

by Renée Mancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero, Kyle Roe, Justin Hogue
Dec 30, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Renee. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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