Toyota of Rockwall - Service Center

Great service and work done in a timely and professional manner. I would come back again manner. I would come back again More

Always a good service experience. Everyone is helpful and friendly. Wait time is very reasonable. Everyone is helpful and friendly. Wait time is very reasonable. More

They are always professional and very attentive, helpful. Very satisfied with their service. Especially Sam. Very satisfied with their service. Especially Sam. More

I am very pleased with the service that I get at the service department. I was taking my vehicles to another dealership until I found Rockwall Service department. Every one at the Service department ar service department. I was taking my vehicles to another dealership until I found Rockwall Service department. Every one at the Service department are professional and friendly. All questions explained in detail. More

I love my experience with the service department. I always make an appointment and I'm greeted immediately. I don't wait more than 1.5 hours. I always make an appointment and I'm greeted immediately. I don't wait more than 1.5 hours. More

Service advisor Chris was lousy at returning phone calls or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deduct or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deductible for my service, which was told that would have been waived if I brought the vehicle back to you guys. The service manager did make a good call to have in waived and I was able to pick up my vehicle. The next day I got a call from Joel which was very apologetic for the confusion and explained what happened and assured me that everything would be correct on my next visit More

The staff is always friendly and helpful. Even when I have to wait, the experience is always great. Even when I have to wait, the experience is always great. More

Everyone had excellent customer skills, Except the guy at the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. More

I was told that my service would take 2 hours when I arrived. I had to text for an update after 2 hours. The service person said that they were almost done and that I would have my vehicle back soon. arrived. I had to text for an update after 2 hours. The service person said that they were almost done and that I would have my vehicle back soon. I texted again at 3 hours because I hadn't heard anything. Another service person said my original service person, Christina, had gone to lunch. Christina came back and said that she expected me to be gone. The whole thing took over 3 and half hours and I think I was lost in the system. I had an appointment and it shouldn't take that long for this service. More

Everyone in the service department was extremely nice. Communication was clear and right on schedule with my appointment. Communication was clear and right on schedule with my appointment. More