Toyota of Rockwall - Service Center

I am highly disappointed in the Toyota warranty. I took my truck in because my active spoiler is malfunctioning. I was told I needed to agree to a $179 diagnostic fee incase what caused my spoiler t I took my truck in because my active spoiler is malfunctioning. I was told I needed to agree to a $179 diagnostic fee incase what caused my spoiler to malfunction was not covered by the warranty. My truck is not even 1.5 years old. Nothing on it should not be covered by the warranty. If Toyota can’t stand behind their product, they need to quit manufacturing vehicles & selling extra protection plans. If this is how it will always be with this truck, I need to start looking for something from a different manufacturer. I’ve had 5 other brands of vehicle & have never been told something like this might not be covered by the warranty. $80,000 rip off if you ask me. I would have never bought it if they weren’t going to take care of it. More

Sam was courteous, worked out the shuttle for me while the work was being done. He saw to it that my customer coupon worked as advertised. I see a big improvement in the service department at Toyota of Ro the work was being done. He saw to it that my customer coupon worked as advertised. I see a big improvement in the service department at Toyota of Rockwall. It was a good experience. And I can feel the difference with my new brakes and give me a bit of peace of mind, knowing Toyota parts are used. Sam has helped me on my last 2 visits. Good service both times. Thank you, Sam. More

Excellent service and excellent work on my baby! ! I really appreciated everyone that assisted in getting my recall completed. Thank you ! I really appreciated everyone that assisted in getting my recall completed. Thank you More

Great friendly service from the service department and staff. Stellar communication of the maintenance that was scheduled and performed. staff. Stellar communication of the maintenance that was scheduled and performed. More

The attention was good, and very fast I have no complain, I feel satisfied with the attention,I recommended it, thanks I feel satisfied with the attention,I recommended it, thanks More

Great service and great atmosphere. Really comfortable and pleasant place to stay while waiting for my vehicle. Really comfortable and pleasant place to stay while waiting for my vehicle. More

Great visit. All work was done promptly and correctly. I will be back for my next service. Edward Welsch. All work was done promptly and correctly. I will be back for my next service. Edward Welsch. More

Good friendly service. Got my car in and out. My service guy is Carl. He is always up front and keeps me posted on the progress. I definitely recommend Toyota of Rockwall s Got my car in and out. My service guy is Carl. He is always up front and keeps me posted on the progress. I definitely recommend Toyota of Rockwall service department. More

Customer service was excellent. Everyone was friendly and quick fast service. Not along wait at all .. 5 stars! Everyone was friendly and quick fast service. Not along wait at all .. 5 stars! More

The service department team members were very courteous and patient with me and answered all my questions. They took time to explain how to use some features and never made me feel rushed. I mainly worked and patient with me and answered all my questions. They took time to explain how to use some features and never made me feel rushed. I mainly worked with the guy who checked me in. My questions were all over the place and he never acted like he had other things to do. He told me about the sale on tires coming up in October and had the expired extended warranty people cover that days service. .He saved me a lot of money. He turned my paperwork over to Sam for checkout but wound up taking care of it himself. I’m really bad with names and can’t remember his. I bought my Camry there in 2018 and have nothing but nice things to say about your dealership. More