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3,438 Reviews of Toyota of Rockwall - Service Center
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November 16, 2024
Great service. Radio knob broke. Stopped in and Mick told me Toyota was redesigning the knob. It would be 60 to 90 days before received. Two weeks later got a te Radio knob broke. Stopped in and Mick told me Toyota was redesigning the knob. It would be 60 to 90 days before received. Two weeks later got a text, that the knob was in. Called the parts department and had it mailed to me. Thanks More
by ranger175_75440
Verified Customer
November 15, 2024
Brought the camry 2025 there for oil change Didnt expect them to use regular oil ! The manuefactor recommend synthetic oil 8-w guess they cheap out on customer!! them to use regular oil ! The manuefactor recommend synthetic oil 8-w guess they cheap out on customer!! More
by Thanh
Employees Worked With
November 14, 2024
Quick, clear and precise service. Not too prompt when I came in , but overall good service. Not too prompt when I came in , but overall good service. More
by PAMELAOSAGIEDE
November 14, 2024
This was my second maintenance trip, they were realistic in the wait time and handled all my service well. My only issue is they patched my tire, but I am still having issues with the tire pressure. This co in the wait time and handled all my service well. My only issue is they patched my tire, but I am still having issues with the tire pressure. This could be due to weather also, so I am not worried about it too much. More
by Ashleygutosky
Employees Worked With
November 14, 2024
They treated me great, had me out in a timely manner, and just did everything I asked. and just did everything I asked. More
by Lord4512
Employees Worked With
November 14, 2024
I arrived at 10 o'clock as my appointment was set for. We were kindly greated by the service representative and he went over fees and services that would take place. I was expecting a 2 to 3 hour wait. I We were kindly greated by the service representative and he went over fees and services that would take place. I was expecting a 2 to 3 hour wait. I called at 2:30 and he had stepped away and was asked to leave a message. After another 45 min wait I asked the clerk about the status of my vehicle and she informed me he was out and would need to wait for him. I reminded her that I had been there since 10 am and asked if someone else could help me. She asked another peer and they asked if I had a text that let me know my car was ready, I said "no" "ohh you want the status", "yes" "okay one moment" Another service representative helped me and went over the diagnosis and that my vehicle was ready. He also let me know it be another hour to have the repair made if I chose to have it done. I declined as I had already been there 5 hours. All this to say please have service representatives communicate with one another, this could have some time saved. More
by yalvarez48
Employees Worked With
November 13, 2024
Service Ddpartment employees are very professional and handled my servicing and repairs with courtesy and promptness!! handled my servicing and repairs with courtesy and promptness!! More
by ggoodyearcpa
November 13, 2024
Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More
by scalhoun2
Employees Worked With
November 13, 2024
Clean and well maintained dealership. Wish they offer a carwash after the maintenance was completeld! Wish they offer a carwash after the maintenance was completeld! More
by andrew keodara
