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3,603 Reviews of Toyota of Rockwall - Service Center
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April 04, 2025
The advisor was great, friendly, knowledgeable, and overall Toyota is lucky to have him. I will keep going back because of his exemplary service. Unmatched!!! overall Toyota is lucky to have him. I will keep going back because of his exemplary service. Unmatched!!! More
by jo_say55
Verified Customer
April 02, 2025
It is shocking how poorly run the service department is. I used ToR because it's closest. That's it. As long as I've been a customer, the service department has been awful. The last service I had there I used ToR because it's closest. That's it. As long as I've been a customer, the service department has been awful. The last service I had there was great, and I made sure you all knew. I thought maybe something had changed. Nope! Same lousy service and communication. I recently read a book on leadership boundaries and it said boundaries are what we set and what we allow. After all these years, I can't believe these are what was set, but a culture of what has been allowed. It's not what you preach, it's what you tolerate. If you don't condemn it, you condone it. There is so much opportunity for growth, but I truly don't think it matters because they know people will return instead of crossing that bridge and going into Dallas. More
by TPS9939
Employees Worked With
None of them helped me.
April 02, 2025
Just got my 25 Tundra 3 weeks ago so far love the truck. Had to bring in for a CEL with 800 miles Turns out the truck has a bad O2 sensor. I’m extremely frustrated with the fact the part is back ordered wi Had to bring in for a CEL with 800 miles Turns out the truck has a bad O2 sensor. I’m extremely frustrated with the fact the part is back ordered with NO eta. Was told by the service advisor Randy the truck was ok to drive while I wait for a part with no time frame of when it will be available. So for the mean time I’m stuck driving a truck with a locked up display and engine light on. What happens if something else goes wrong with the truck? I would never know because the CEL is already on. Another issue is this has had an impact on my fuel mileage. I e gone from 300 miles to around 160 a tank.so yes all in all I’m extremely frustrated and want this resolved ASAP. More
by denis.quintero
Employees Worked With
Randy
March 30, 2025
Not eager to help, do a poor job on a simple oil change and tire air up, had one low tire left with three low tires. Didn’t wash our car but as we could see all the cars before us were washed when asking a and tire air up, had one low tire left with three low tires. Didn’t wash our car but as we could see all the cars before us were washed when asking an employee if they do car washes he said he didn’t know if the dealership washes cars. How does an employee for a car dealership not know if they wash cars or not when he works in maintenance. Also don’t know if it’s because we are not driving a Toyota but we bought the car from yall but they walked by us and checked in other cars and asked what they needed as me and my wife and baby sat there when we were clearly there first waiting watching employees walk around like they were scared to talk to customers and waited for someone else to jump on it. Overall xxxxty experience Toyota is not known for that at all my family has been doing business with y’all for years but I can say I’d be just fine never going back there after that. Thank you have a wonderful day! More
by Lreed5
March 29, 2025
They have great customer service but man you spend all day in waiting room. It drove nuts day in waiting room. It drove nuts More
by thecranes03
Employees Worked With
March 27, 2025
I used to go to Burleson to get my services done as that’s where i got my car and they asked me if i wanted a car wash too and i would say yes. I wish Rockwall did the same. that’s where i got my car and they asked me if i wanted a car wash too and i would say yes. I wish Rockwall did the same. More
by ashleycully52
Employees Worked With
March 27, 2025
Everyone was very courteous and polite. My experience was wonderful and my waiting time was less than an hour. Wonderful people and company. My experience was wonderful and my waiting time was less than an hour. Wonderful people and company. More
by Pbrodber
Employees Worked With
March 26, 2025
Love the place, I've always been treated well and with respect. Everyone is friendly and nice. respect. Everyone is friendly and nice. More
by ilostittoday49
March 26, 2025
Experienced Informative, attentive, and timely service. I was able to wait comfortably at the dealership and was served fresh cookies and complimentary water. I was able to wait comfortably at the dealership and was served fresh cookies and complimentary water. More
by oneworldsoccer5
Employees Worked With
