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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,733 Reviews

3,733 Reviews of Toyota of Rockwall - Service Center

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July 04, 2025

Sam is not a good service advisor. He is one individual with lack of knowledge about their product and service and mislead customers. Toyota of Rockwall need look into this and provide More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Great customer service! Personal very nice and friendly they help me with all my questions and request More

by zcmp19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 03, 2025

Very friendly staff. My service was quick and I did not have a lengthy wait time. I was in and out, with no issues. The staff was extremely informative. Will be coming ba More

by castillo.brown.rio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 03, 2025 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

July 03, 2025

Great Service, in and out, notify of any issues found quickly. Complete the job. Explain what took place. Check you out. Have a nice day!!!! Doesn’t get any better. More

by renglish42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 03, 2025

I had a great customer service experience with Toyota of Rockwall, the service technicians performed a recall remedy and I was out of there in a short amount of time. More

by bohozak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Mills-Newton, Mickey Hagar
Jul 04, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

July 02, 2025

This ussa great dealership very professional amways on top of car needs friendly cost conscious helpful knowledgeable More

by cvpangburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 02, 2025

Mick was extremely friendly and helpful. Quickest car service I've even gotten done! I don't dread my next service appointment. More

by Harlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 02, 2025

Very efficient. They were super swamped with cars coming in, but they took care of my car quickly. No issues, no trying to sell me on extra things. I appreciated tha More

by Audrey.Hendrixson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Jul 02, 2025 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 02, 2025

Oil was over filled. Had to go back and get it redone. Was also told oil change is every 10k miles when my car has a warning to change oil after 5k miles More

by luisv214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Quick service performed. Clean lounge and restrooms. It was a pleasant experience. Friendly customer service. More

by slarreinaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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