Toyota of Rockwall - Service Center

Staff is friendly, but the online booking process is ridiculously horrible. 2 recalls on my new truck, an oil change, and a couple of TSB issues. I was told I had to leave it for hours to do the warrant ridiculously horrible. 2 recalls on my new truck, an oil change, and a couple of TSB issues. I was told I had to leave it for hours to do the warranty/TSB work as the oil change techs couldn’t do anything other than that. Would have been nice to know when booking the service online versus driving 35 minutes only to be told in person. Not sure if I’ll go back, and may look elsewhere for service. More

Best place to service your car with peace of mind . the customer service is also 💯 perfect 👌 the customer service is also 💯 perfect 👌 More

great service overall. Ryan was a great service advisor. he made everything great. Thank you. Ryan was a great service advisor. he made everything great. Thank you. More

They are providing excellent services to me so far. I appreciate it. Always following up. I appreciate it. Always following up. More

We bought our Highlander several years ago. TOR keeps our Highlander in tip top shape where you always feel safe and depend on it to get you anywhere. They also alert us to future service to ta TOR keeps our Highlander in tip top shape where you always feel safe and depend on it to get you anywhere. They also alert us to future service to take care of our car. More

Good service overall will come back in the future! Comfortable sittings area with good lighting. Comfortable sittings area with good lighting. More

I’ve go a issue with the transmission we will have to see how it handled Sam has been great how it handled Sam has been great More

This dealership is the best place to get or have a car serviced in Rockwall. I have bought 4 vehicles from them and because I am a Uber, Lyft and rideshare driver have had my car serviced there almost ev serviced in Rockwall. I have bought 4 vehicles from them and because I am a Uber, Lyft and rideshare driver have had my car serviced there almost every month for 5 years. Their service department with Mick, Kasey and Sam are the most helpful, reliable and trustworthy experts I have used for years. I highly recommend them. More

I had an outstanding experience at Toyota of Rockwall this past Saturday when I brought my vehicle in for a back brake job. From start to finish, the service was nothing short of top-tier, and I have to this past Saturday when I brought my vehicle in for a back brake job. From start to finish, the service was nothing short of top-tier, and I have to give a huge shoutout to Kasey Boysaw for making the entire process smooth, stress-free, and downright enjoyable (at least until I had to pay) ;-) Kasey was not only professional and knowledgeable but also incredibly friendly and attentive. She took the time to thoroughly explain everything, ensuring I understood what was needed and what to expect. No upselling, no pressure—just honest and straightforward service, which is rare to find these days! The brake job was done efficiently and with the highest level of care. My car feels as good as new, and I left the dealership with complete confidence in the work performed. If you're looking for a dealership that genuinely values its customers and provides top-notch service with integrity, Toyota of Rockwall is the place to go! And if you get the chance, ask for Kasey Boysaw—her dedication to customer satisfaction is truly next level! Thank you, Toyota of Rockwall & Kasey, for the 5-star experience! I’ll definitely be back for any future service needs! More