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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,728 Reviews

3,728 Reviews of Toyota of Rockwall - Service Center

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July 02, 2025

Oil was over filled. Had to go back and get it redone. Was also told oil change is every 10k miles when my car has a warning to change oil after 5k miles More

by luisv214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Very efficient. They were super swamped with cars coming in, but they took care of my car quickly. No issues, no trying to sell me on extra things. I appreciated tha More

by Audrey.Hendrixson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Jul 02, 2025 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 02, 2025

This ussa great dealership very professional amways on top of car needs friendly cost conscious helpful knowledgeable More

by cvpangburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 02, 2025

Mick was extremely friendly and helpful. Quickest car service I've even gotten done! I don't dread my next service appointment. More

by Harlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 01, 2025

An alignment service was done but it was obviously not serviced. Had to take it back the next day and they didn’t even apologize. Two days of work missed with no rental, I expected more from this dealers More

by CLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Quick service performed. Clean lounge and restrooms. It was a pleasant experience. Friendly customer service. More

by slarreinaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 01, 2025

Mickey in service always takes good care of me and my 4Runner. Hands down he’s the best!’ More

by xbguy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Hagar
Jul 02, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 30, 2025

The service was great all around. The wait was not bad at all. Everyone was very friendly in the service department. More

by KIMOTAL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 29, 2025

I was told a part was ordered but I have not received a call or a notice on the status nothing was told to me at the time of checkout. More

by TNLBILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 28, 2025

Everyone was super professional and helpful. They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like tha More

by beggsrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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