Toyota of Rockwall

I made an appointment to have a key made. Thet did make the key and they also did a complete inspection, even though I didn’t ask for that and it wasn’t discussed with me Thet did make the key and they also did a complete inspection, even though I didn’t ask for that and it wasn’t discussed with me More

The dealership did a good with car. The not only changed my oil, they conducted an inspections and notified me of other issues that may need my attention. The not only changed my oil, they conducted an inspections and notified me of other issues that may need my attention. More

I do not recommend this Toyota to anyone. This Toyota is the absolute WORST to visit. They are liars, the customers service is poor. If you take your car here for any reason please take befor This Toyota is the absolute WORST to visit. They are liars, the customers service is poor. If you take your car here for any reason please take before and after pictures. Especially of your exterior and odometer reader. Someone had been driving my car while it was in Toyota’s possession. The managers lied and stated that this is not something they do unless a car needs to be tested on the road for issues. My car needed a sunroof replacement. After dropping my car off. I received several lies as to what was wrong with my car and when it will be repaired and ready for pick up. This place kept my vehicle for 3.5 months. When the service technician Christian C. delivered my car to my home, my vehicle was wrecked on the passenger’s front bumper as well as scratches and scrapes around the entire passengers side of my vehicle. Christian attempted to deliver my car at night which he didn’t expect for me to examine the car. I refused to received the car in that condition. So I took pictures as well as took images of my odometer. After refusing the tech took my car back to Toyota and lied stating that the vehicle was already damaged. After proving my statement by uploading before and after images of my car and odometer (which proved someone had put over 300 miles on my car). I then contacted the corporate office to report all damages and issues. The corporate office of Toyota asked the Rockwall location for the intake images of my vehicle, and Toyota did not have any before images to prove my car was in fact already damaged. This is not following protocol. Following protocol requires the vehicle to be inspected and images taken upon dropping a vehicle off. They failed to do this. Which resulted in my car being placed in a body shop with Toyota being responsible for making monthly payments to my finance company. This could have all been resolved by being honest and taking the proper measures in protecting my car. Again, I don’t recommend a hoopty car to this place! Go to Plano or Mckinney’s location! More

My experience at this dealership was nothing short of a nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed t nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed to make a claim, they couldn't fulfill it and directed me to the manufacturer, leaving me with a useless package and wasted money. Furthermore, several aftermarket warranties were added to my purchase without any official paperwork or explanation. I was only handed documentation after signing on a signature pad, which put me in a terrible predicament. Additionally, I was charged significantly more for warranties than what I was initially told. Despite explicitly requesting that my credit not be shopped around and only using my preferred banks with my high credit score, they went ahead and shopped it to 12 creditors, which was completely unacceptable. After enduring numerous unpleasant experiences, I sold the vehicle within 30 days and canceled all warranties except for the forced non-refundable Green Light package, which was useless to me since I didn't own a Toyota. I will never consider doing business with this dealership again. I'm relieved that the car is gone, and I hope my review helps others avoid the same horrendous experience. More

Staff are friendly, professional, work hard to get extended warranty coverage and techs go the extra mile. extended warranty coverage and techs go the extra mile. More

I am very happy with the services provided by Mick. However, I had worse experience with Stephanie Sanchez or Lopez. She never called me as promised about updating me on the truck battery. I have follo However, I had worse experience with Stephanie Sanchez or Lopez. She never called me as promised about updating me on the truck battery. I have followed up almost throughout 6 working days and not a single time I couldn't get hold of her. She never returned my call, and I refuse to ever work with her. With Stephanie in service, I will never and ever work with her as she does not know customer service, she does not know the customer follow up, and at least give them a call as she promised, extremely dissppointing. On the other hand Mick provided great support and which I would continue to work with him. More

My washer fluid light was on before and after my car was serviced. The only issue. serviced. The only issue. More

Very friendly and not pushy dealership. I would definitely recommend this dealership to anyone looking to buy a good quality vehicle. I would definitely recommend this dealership to anyone looking to buy a good quality vehicle. More

Neimiaha was very friendly and attentive. Jason was also very nice. They found what I wanted! HAPPY CUSTOMER! Jason was also very nice. They found what I wanted! HAPPY CUSTOMER! More

Brought my RAV4 in for the rear hatch to be checked because it was not raising up all the way. Demonstrated this to the lady who checked the car in, and it did the same she tried resetting the system. because it was not raising up all the way. Demonstrated this to the lady who checked the car in, and it did the same she tried resetting the system. still it only rose part way. Left car and got a call stating that the tech could not see a problem nor duplicate the problem. He said that he saw not problem even though one of the other associates stated he got two calls that same day about the same problem. Now the hatch raises up just high enough to bang your head unless you physically lift the hatch the rest of the way. That is not the way it was when we bought the car. More