Toyota of Rockwall

Great Service and Sale "No Hassle Castle", Robert Castle was recommended to us as our salesman when we were ready for a new car. It really was a no hassle sale and we were t "No Hassle Castle", Robert Castle was recommended to us as our salesman when we were ready for a new car. It really was a no hassle sale and we were treated very well by everyone involved at the dealership. We have had our vehicles serviced here for years and have always been treated well and truthfully. Eric Griego has been a great service manager as well. I highly recommend Toyota of Rockwall and No Hassle Castle. Sincerely, Marcus Sharp More

Great!! We loved Chad Jones. He took the time to help us find the right car! If you want a good deal and friendly service see Chad!! We loved Chad Jones. He took the time to help us find the right car! If you want a good deal and friendly service see Chad!! More

Amazing!!! Taylor Moore was an amazing sales rep, he took the time and showed us different SUVs in the rain until we left with one, this was my first time buying Taylor Moore was an amazing sales rep, he took the time and showed us different SUVs in the rain until we left with one, this was my first time buying a car, and I will never forget this experience. He was very professional and explained all the different models. If you want a great deal and amazing experience come see Taylor! More

Great people, great service, friendly relaxed atmosphere They cleaned up a used car I was purchasing, and programmed a new smart key. Even found me a 2012 owners manual for the new to me highlander hybrid. T They cleaned up a used car I was purchasing, and programmed a new smart key. Even found me a 2012 owners manual for the new to me highlander hybrid. Timely personal care from good (happy) people. You can't do better than rockwall Toyota. We found the car we wanted online and Drew helped my by phone over the weekend. Great Service!! More

Did not take resposibity for door lock problem the next day sold RX 350 with only 12500. Also bought extended and comprehensive warranty from them. Next day found that passenger door lock was not operating.. To sold RX 350 with only 12500. Also bought extended and comprehensive warranty from them. Next day found that passenger door lock was not operating.. Took the car to them. They did not fix it or take any responsibility for cheating me. They directed me to Lexus dealer at Dallas which happened to be very nice dealer who fixed it free of charge and also gave loaner car. Next time I will go to that Lexus dealer for purchase or service. More

Called about a sensor repair on my truck! After being hung up on twice I was finally connected to Carl with the service center. While speaking on the phone he was short and rude with me. I After being hung up on twice I was finally connected to Carl with the service center. While speaking on the phone he was short and rude with me. I explained what I believed to be the problem when he interrupted me and sternly corrected me. Made me feel like an idiot. He also quoted me $2000-3000 for the fix with out even seeing the vehicle. I took my car to another dealer and they are fixing it for $400. Highly advise you stay clear unless you are okay with high pressure, high cost, and condescending advisors. More

Small job Service Advisor Donna was extremely helpful and professional. Service Advisor Dan Landrum is my usual advisor because he is so wonderful. But Donna a Service Advisor Donna was extremely helpful and professional. Service Advisor Dan Landrum is my usual advisor because he is so wonderful. But Donna assisted me this day and it is great to know someone else for when Dan is not working! More

Brake Service I liked the customer service and the way David Robertson took his time and explained the brake service that I needed from the beginning to the end. I liked the customer service and the way David Robertson took his time and explained the brake service that I needed from the beginning to the end. More

No pressure enviro w/ fun people who reallly seemed to care. Excellent experience and service, with a smile. No pressure or hassel from staff just straight to business showing me the car I was looking for; the Excellent experience and service, with a smile. No pressure or hassel from staff just straight to business showing me the car I was looking for; the Corolla. Everyone was friendly and helpful, as well. More

Should be voted best Toyota dealership in N. America!!! This Toyota dealership is absolutely the best! The service before and after the sale... has been above and beyond! The dealership should be voted th This Toyota dealership is absolutely the best! The service before and after the sale... has been above and beyond! The dealership should be voted the best in North America!!! I feel like I'm their only customer and that I'm special. I know that is not the case, but it is almost like having my own dealership where I can go to ask questions, get my car checked out, and just go learn! What a team! More