Toyota of Rockwall

Did not take resposibity for door lock problem the next day sold RX 350 with only 12500. Also bought extended and comprehensive warranty from them. Next day found that passenger door lock was not operating.. To sold RX 350 with only 12500. Also bought extended and comprehensive warranty from them. Next day found that passenger door lock was not operating.. Took the car to them. They did not fix it or take any responsibility for cheating me. They directed me to Lexus dealer at Dallas which happened to be very nice dealer who fixed it free of charge and also gave loaner car. Next time I will go to that Lexus dealer for purchase or service. More

Called about a sensor repair on my truck! After being hung up on twice I was finally connected to Carl with the service center. While speaking on the phone he was short and rude with me. I After being hung up on twice I was finally connected to Carl with the service center. While speaking on the phone he was short and rude with me. I explained what I believed to be the problem when he interrupted me and sternly corrected me. Made me feel like an idiot. He also quoted me $2000-3000 for the fix with out even seeing the vehicle. I took my car to another dealer and they are fixing it for $400. Highly advise you stay clear unless you are okay with high pressure, high cost, and condescending advisors. More

Small job Service Advisor Donna was extremely helpful and professional. Service Advisor Dan Landrum is my usual advisor because he is so wonderful. But Donna a Service Advisor Donna was extremely helpful and professional. Service Advisor Dan Landrum is my usual advisor because he is so wonderful. But Donna assisted me this day and it is great to know someone else for when Dan is not working! More

Brake Service I liked the customer service and the way David Robertson took his time and explained the brake service that I needed from the beginning to the end. I liked the customer service and the way David Robertson took his time and explained the brake service that I needed from the beginning to the end. More

No pressure enviro w/ fun people who reallly seemed to care. Excellent experience and service, with a smile. No pressure or hassel from staff just straight to business showing me the car I was looking for; the Excellent experience and service, with a smile. No pressure or hassel from staff just straight to business showing me the car I was looking for; the Corolla. Everyone was friendly and helpful, as well. More

Should be voted best Toyota dealership in N. America!!! This Toyota dealership is absolutely the best! The service before and after the sale... has been above and beyond! The dealership should be voted th This Toyota dealership is absolutely the best! The service before and after the sale... has been above and beyond! The dealership should be voted the best in North America!!! I feel like I'm their only customer and that I'm special. I know that is not the case, but it is almost like having my own dealership where I can go to ask questions, get my car checked out, and just go learn! What a team! More

Anthony was amazing! Easy to do business with and the best prices around. All the staff are very friendly and have no problem helping you. Talk to Anthony he will fix yo Easy to do business with and the best prices around. All the staff are very friendly and have no problem helping you. Talk to Anthony he will fix you up! More

Excellent Service Made an appointment online on a Sunday. Was contacted early Monday to schedule an appointment. Arrived at 8am Tuesday to have window's tinted, before Made an appointment online on a Sunday. Was contacted early Monday to schedule an appointment. Arrived at 8am Tuesday to have window's tinted, before I left the Service writer's office, the technician had called to ask if my vehicle had arrived. In less than 1 hour I was on my way home. Very professional staff. More

Better than any dealership They were so kind, helpful, and professional. I told them what I needed in a vehicle and my price range and they found the perfect vehicle for me. Thi They were so kind, helpful, and professional. I told them what I needed in a vehicle and my price range and they found the perfect vehicle for me. This is my second vehicle to lease here and I will definitely be back. More

Great Experience! From beginning to end a great experience! Second car there and I recommend this place to anyone shopping for a Toyota! Nice Job by everyone! Price From beginning to end a great experience! Second car there and I recommend this place to anyone shopping for a Toyota! Nice Job by everyone! Price was great! More