Toyota of Rockwall

Very long story short, my wife and I bought a Camry from Derrick Mallory. He was very dishonest with us. We traded in my truck with a full tank of gas and got the Camry and the gas light was on in it. We Derrick Mallory. He was very dishonest with us. We traded in my truck with a full tank of gas and got the Camry and the gas light was on in it. We asked if he can fill it up for us since we just put $70 in the truck. He said the dealership wouldn't let him, but that he would send us a gift card in the mail. We have contacted him no less than 10 times and been to the dealership twice and still haven't received the gift card. First he said he forgot to mail it, then he said his girlfriend was supposed to mail it, then he said he was mailing it "that day". Whatever. It's been almost 4 months and we still haven't received our gift card. I spoke with Liane the internet sales manager, she assured me she would take care of it. Nope, still no gift card. I sent the General Manager an e-mail with no response from him. I'm not done with this dealership. I will tell EVERYBODY NOT TO BUY A CAR FROM THEM. I'm sure they are going to lose at least one sale that will cost more than the $70 they owe us. I am not giving up either. More

My salesperson Warren was fine but,when it came to the finance dept. Brett kept trying to sell me on "bumper to bumper warranties" "reliability ",when it was only a ploy to take the focus off he was ripp finance dept. Brett kept trying to sell me on "bumper to bumper warranties" "reliability ",when it was only a ploy to take the focus off he was ripping me off with horrible finance numbers. Please avoid Rockwall Toyota. They tried to push me into a trade they just received and told me it was my "best option" ,it wasn't the vehicle I wanted nor the color. I have some credit issues but when I finally got Brett to tell me he was giving me a15% interest rate I told him I could provide an A paper cosigner,he said it would not make a difference on my rate. They ended up offering me a used Tacoma with 66000 miles at 60 months for $585 a month. I went to Sports City Toyota in Garland and offered the same deal and I got a BRAND NEW 2012 Tacoma TRD Sport with all the bells and whistles for $450.00 a month and wasn't treated like a low class bum with no other options because of some dings in my credit. Rockwall Toyota is obviously only interested in their bottom line not about their customers. More

Overall great experience from start to finish. Eric did a great job and at no point did we feel pressured to purchase. It was not the stereotypical sales approach and it was appreciated. The process move a great job and at no point did we feel pressured to purchase. It was not the stereotypical sales approach and it was appreciated. The process moved along very efficiently and it only took about 4 hours to finish everything. That timeframe included three test drives, negotiations, financing (which was very flexible and competitive), and delivery of the vehicle. We are very happy with the vehicle and the experience. Thanks Eric! Shawn More

This was the easiest ad most pleasurable shopping experience I have ever had! No haggle pricing and being treated like I was the most important person in the world! When my car was delivered to me, experience I have ever had! No haggle pricing and being treated like I was the most important person in the world! When my car was delivered to me, not only was it perfectly clean with a full tank of gas, but she took a lot of her time to teach me how to work everything in the car, pair up the bluetooth and teach me the NAV system. I won't ever go anywhere else again.! Thank you Liane and Toyota of Rockwall. More

Michelle, our salesperson, was extremely informative and friendly. We drove numerous cars before making a final decision on our purchase and she was patient with that process. We met several other employe friendly. We drove numerous cars before making a final decision on our purchase and she was patient with that process. We met several other employees who were involved in the purchase and they too were cooperative and knowledgeable. We were also impressed with the facility and the dealership manager. He, Michelle, and the man who detailed the car stayed an hour past closing to take care of us. More