Toyota of Rockwall

Bad Business Practices. My father and I were looking to lease a car for my mother. I called the dealership to see if my father qualified for the special lease incentive. I ga My father and I were looking to lease a car for my mother. I called the dealership to see if my father qualified for the special lease incentive. I gave Jessica my father's information she ran his credit and told me he did qualified for the special lease deal of $239 per month and $1,999 down. I went to the dealership to look through the color options that were available. After I picked the color, we all sat down to work out the numbers. Which I was hoping would be $239 per month and $1,999 down. Finance manager told me it would be $289 per month and $3,850 down (down payment included the sale tax, etc which was fine), but the monthly payment of $289 wasn't. They told me that I didn't qualify for the $239 a month. Why would they tell me over the phone that I did qualify for the lease special after they ran my credit but when I get to the dealership that I didn't? Bad business practices to get customers into the door? More

Excellent Qualityof service I live an hour away. I have brought my mother and brother in law to buy Toyota's. The excellent quality of the product and the excellent service keep I live an hour away. I have brought my mother and brother in law to buy Toyota's. The excellent quality of the product and the excellent service keep me coming back. My Camry now has 100K and Mom's has 25k and no problems. My brother in laws is brand new. More

Great Toyota of Rockwall is excellent. I drive an hour out of my way to get my service done at Rockwall. Kyle always get my SUV taken care of in a timely m Toyota of Rockwall is excellent. I drive an hour out of my way to get my service done at Rockwall. Kyle always get my SUV taken care of in a timely manner, goes over all the paper work and gets me on my way. Love this dealership. More

Nail in tire An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of Rockwall and within minutes it was determined that there was a nail in one of the tires. They fixed in a matter of minutes, didn't even have the to finish a cup of coffee and we were back one the road. More

Quality,efficient maintenance check The service center fit into their schedule a request for maintenance check and oil change after a road trip. Although a walk-in, the process was perfo The service center fit into their schedule a request for maintenance check and oil change after a road trip. Although a walk-in, the process was performed in a courteous manner. They even took time to explain the checks being performed and benefits of having purchased the vehicle from this location. I definitely felt valued as a consumer. More

Service I took my vehicle into Rockwall Toyota (a Toyota 4Runner) for the front end alignment to be looked at as it was pulling to the right. They got it and I took my vehicle into Rockwall Toyota (a Toyota 4Runner) for the front end alignment to be looked at as it was pulling to the right. They got it and as it turned out it was off. They adjusted it and now the vehicle works great. They also provided a wash and it was down well. More

12 month check up Love to have my car serviced at this location. David is very friendly and super customer service oriented. I've only had great service in Rockwall. Love to have my car serviced at this location. David is very friendly and super customer service oriented. I've only had great service in Rockwall. More

Lower shield not attached back Brought my escape in for its oil change. The next day I notice the under shield infer the front of the car is almost touching the ground. I jack up th Brought my escape in for its oil change. The next day I notice the under shield infer the front of the car is almost touching the ground. I jack up the car and notice 3 bolts missing that hold it up to the car. Is it that hard to do your job now days? More

I don't understand why I don't understand why, whenever I drive in to the bay for service, the attendants, with the exception of David Robertson and Gaylan, always go to the I don't understand why, whenever I drive in to the bay for service, the attendants, with the exception of David Robertson and Gaylan, always go to the car Behind me! It's as if I'm invisible; not very professional! David, however, is always very attentive, he even opens the door for me; now that's service. I purchased my car from Toyota, so I'll continue to go there for service. However, I would like to be treated with the same respect and courtesy that the 'other' customers are given. More

In warranty routine service Toyota always sticks to high standards when it comes to services. They are transparent in their dealings and never push for unnecessary services and t Toyota always sticks to high standards when it comes to services. They are transparent in their dealings and never push for unnecessary services and their price are comparable to better than other service centers. More