Toyota of Rockwall

Finance managers Lie Well, all started out great. Friendly folks. Loved the vehicle. Then the lies came. Started the dealing... I was promised FREE GAP coverage. Sale Well, all started out great. Friendly folks. Loved the vehicle. Then the lies came. Started the dealing... I was promised FREE GAP coverage. Salesman, Jimmy Greene, said free GAP, I expected not to see a price for it but it was added at $895. When questioning the finance manager, Wesley Gerhardt, he said the $895 would be deducted from the price (it was not). Being so excited about the vehicle I didn't pay attention to the cost until adrenaline slowed and I reviewed the contract. I called Jimmy the next day and he said, "we just didn't charge you for the free car washes for life, oil changes (5 total), and tires with nitrogen pkg. We are allowed to give just so many of those pkgs away. I said I don't have anything in writing that I have that pkg., he said " don't worry it's in the computer, you have it." I wrote that off to not paying close attention. But then the huge LIE came. Wesley Gethardt, finance manager, is smooth and very likeable, he wrote up a contract for 5.99%, but I had negotiations going on with my credit union. They called just after signing the 5.99% contract, so he heard her honor 4.2% and he said, "if I do that, will you go with me?" I shook my head yes while still speaking with credit union, he began reprinting the contract. I resigned the contract at 4.2%. He said he would do a buy out for the difference if he couldn't get it. Outside of his office door while leaving I asked him what am I supposed to say to her when she calls me back. He told me to stall, tell her I'm thinking about it. Now he says I was supposed to get an authorization letter and email him with it by the next morning, and that I didn't. Question: why would I ask her for a pre-auth letter if I'm thinking about it? He has submitted the contract for 5.99% and saying because the 4.2% quoted is different than the 4.24% I was approved for, so I can refinance elsewhere. Of course, Wesley gets his commissions and I get the refinancing hassle. I asked to resolve the .04% difference could I come resign a contract, he said "No, you can refinance". He got his $$, but in the END, he has to answer for his dishonesties. Although, I am not finished with these lies. As I summarized for him, I gave Toyota another chance, the last chance!! Cowboy Toyota couldn't paint my son's Prius the correct color, it is still two shades of gold. Now, Toyota Rockwall has allowed salesman and finance managers to lie to me. I will re-review, and appreciate it, if the dealership handles this matter and corrects the matter. When the finance company called me to Welcome Me, I learned that the 5.99% was submitted. I immediately called the dealership and was promised by the receptionist who put me thru to a voicemail that she would have the finance manager (they are all finance managers) listen to it. Whether he did or not I don't know, I didn't get a call back til the next afternoon from Wesley, who was argumentative and uncaring. More

No phone calls Just came on to pick seat belt extensions for my carwhile i was there had them wash my car and it took and hour and half just to wash it . And i know Just came on to pick seat belt extensions for my carwhile i was there had them wash my car and it took and hour and half just to wash it . And i know one called to tell me my part was in i had to call yall and also for my licinse plates . Obiviously yall dont want to make phone calls More

Great Dealership Toyota of Rockwall makes car buying fun again without the usual high pressure tactics of other dealerships. Thanks Jonatan, Brett and Lee for making i Toyota of Rockwall makes car buying fun again without the usual high pressure tactics of other dealerships. Thanks Jonatan, Brett and Lee for making it a wonderful experience. Keep smiling!!! More

They Don't Give Up Occasionally, we would get a whiff of burnt oil coming through the ventilation system. We could not isolate the cause. At first we thought there was Occasionally, we would get a whiff of burnt oil coming through the ventilation system. We could not isolate the cause. At first we thought there was some residual oil on an engine part, but the problem persisted too long for that to be the case. Thanks to the persistence of Kyle Rust and some great diagnostics, Toyota of Rockwall, figured out it was a leaking camshaft seal in the front of the engine and anytime we stopped or started quickly, oil would slosh and leak from the seal subsequently being burned on the hot engine. The 12 hour repair was covered by the powertrain warranty and they provided a rental car for the 3 day period. I appreciate their persistence and attentiveness. I had occasion to return for a minor adjustment and Randy Searcy did an excellent job of helping me on a busy Saturday afternoon. More

Toyota of Rockwall / Service Department Thank you to the service department for Toyota of Rockwall. The service department is always prompt in responding, once your vehicle arrives. Then, Thank you to the service department for Toyota of Rockwall. The service department is always prompt in responding, once your vehicle arrives. Then, a courtesy van takes me to work at the nearby Rockwall County Courthouse. The van will even come pick me up at the Courthouse for a return trip to the dealership to pick up our vehicle. Thank you, once again. More

Highlander Service Another great experience with Toyota of Rockwall service department. Scheduled my appointment online, it was easy and got the day and time I wanted. Another great experience with Toyota of Rockwall service department. Scheduled my appointment online, it was easy and got the day and time I wanted. I was in and out within an hour, including washing and vacuuming the car. Too easy. Consistent quality and friendly people. More

Yes, It's True Without a doubt, the best buying experience ever! The price was fair, everyone I spoke to was truthful, demonstrated integrity, and honored their com Without a doubt, the best buying experience ever! The price was fair, everyone I spoke to was truthful, demonstrated integrity, and honored their commitment. Becuase of my experience and these traits, I'll be back for my next purchase as well as recommend friends and family. Thank you. More

Back for more Very patient, accommodating, friendly. It's our second vehicle from Toyota of Rockwall, and we love this place. The customer service is excellent, won Very patient, accommodating, friendly. It's our second vehicle from Toyota of Rockwall, and we love this place. The customer service is excellent, wonderful facilities, always a pleasure to go in for service. More

Great place to buy!!! My wife surprised me and called and spoke with Jason Kirksey. When we pulled in he literally had the truck I was looking at waiting on me. Dealing wit My wife surprised me and called and spoke with Jason Kirksey. When we pulled in he literally had the truck I was looking at waiting on me. Dealing with Jason was awesome no pressure at all to buy, and he was an expert on all things Toyota. I also had the pleasure to meet Gabriel Hernandez the sales manager. Dealing with Gabriel was amazing, he's a great guy and truly wants his customers to get what the want. I would definitely recommend doing business with these two guys (5 star) experience for sure!!!! More

New Friends in Rockwall March 10, 2016 Thursday My name is James Morris and I'm a school teacher from Tyler. I wanted to tell you about my recent experience with Rockwall March 10, 2016 Thursday My name is James Morris and I'm a school teacher from Tyler. I wanted to tell you about my recent experience with Rockwall Toyota and specifically, Brian Dial. If you're expecting to hear a negative car buying experience or expecting a car buying horror story, you'll have to look elsewhere. Brian Dial and I had been going back and forth trying to get me into a new Tundra Platinum. I found one that I was interested in but it was not available at the Rockwall dealership. I told Brian I had found a new Tundra in the area but it was not on their lot. I gave Brian the VIN and he said he would locate it for me. Shortly thereafter, Brian notified me when he had located the Tundra and gave me a Rockwall Toyota price that came in under its listed MSRP. To close the deal, I told Brian I had a 10+ year old Suburban I would be trading in, as well as adding an additional cash down payment. Brian asked me about my Suburban (frequency of oil changes, condition of tires, integrity of body, other maintenance schedules, wear and tear on the interior, etc.) and what I expected to get for its trade-in value. This information was given honestly and Brian said my trade-in figures sounded about right and to bring it in the day of the purchase and we would go from there. I told Brian I would drive to Rockwall Thursday and we would close the deal. Of course, I didn't really believe Rockwall Toyota and Brian would make things happen as I was led to believe. I figured prices would be different, or the specific Tundra would not be available but they would substitute a similar one, or they wouldn't be able to give me my expected trade-in value, or this...or that…or…you get the idea. Now I’m back in Tyler with my new Platinum. We met at the agreed upon time. At the advertised/agreed on price. At the agreed on value for my trade-in. No surprises. No car dealer ambushes.. Good job guys. As a post script, you will probably want to hear this. When Brian quoted me his Rockwall Tundra price I went to my local Toyota dealer and informed them I had a quote from a Dallas area Toyota dealer (I did not tell them what that price was). I told my local dealer I wanted to give them a chance to earn my business and I was even willing to pay more for the privilege if they would give me a quote within $500 of Brian Dials. My local dealer was not able to get within my self-imposed $500 allowance I had personally set. So guess what? I now have some new friends in Rockwall. March 10, 2018. More