Toyota of Rockwall

Oil Change Service was excellent, everyone was extremely friendly and the service done on the car was perfect. The oil change was a little expensive for syntheti Service was excellent, everyone was extremely friendly and the service done on the car was perfect. The oil change was a little expensive for synthetic, but the service quality was absolutely worth it More

Oil Cange Came in for oil change, no appointment, was greeted right away. Asked how long it would take, was told a little over an hour. Which was exactly what Came in for oil change, no appointment, was greeted right away. Asked how long it would take, was told a little over an hour. Which was exactly what happened. Waited in wait area, when car was done I noticed it was washed too! More

Good services Very nice people, professional and good services!! I brought my car the evening and get it back ready the next morning, and ready to go.. Very nice people, professional and good services!! I brought my car the evening and get it back ready the next morning, and ready to go.. More

Awesome dealership! Friendly and not pushy 😀 Our salesman Matt was great. He was very friendly. They gave us a great deal on a new car for my daughter. I will definitely shop there for my next Our salesman Matt was great. He was very friendly. They gave us a great deal on a new car for my daughter. I will definitely shop there for my next car. More

Super 25,000 mile service Arrived around 7:15a.m for my service. Was met immediately by David Robertson, who directed me to the comfortable waiting area with a choose your flav Arrived around 7:15a.m for my service. Was met immediately by David Robertson, who directed me to the comfortable waiting area with a choose your flavor coffee machine and a bowl of fruit. Easily acquired wifi always helps! My car was ready in about 45 minutes, which included a wash and interior wipe down. ***** More

Great Salesman Matt Brennan went above the job to make sure I found a truck I could afford, and liked. I had been in contact with him for a few weeks, and when we f Matt Brennan went above the job to make sure I found a truck I could afford, and liked. I had been in contact with him for a few weeks, and when we found one in my price range we made it happen. Thanks Matt. More

maintenance My car request service and I went for it with you. It was already done on time and the car is working as it has to do. Thanks. My car request service and I went for it with you. It was already done on time and the car is working as it has to do. Thanks. More

Wanted to love them but First, the good. The waiting area is by far the nicest Toyota service area I have visited. The people are all friendly and the service estimates hav First, the good. The waiting area is by far the nicest Toyota service area I have visited. The people are all friendly and the service estimates have all been accurate. My service manager is actually a nice guy. The bad. I was fortunate in the past to have a service manager who actually knew me and my cars. I could just tell him to do what he would do to his own cars. He gave me very helpful advice as to when to do (or not to do) extra fixes or to delay maintenance that, although Toyota recommended, could be safely delayed or skipped. He always had all coupons I needed and applied them to the job, relieving me of the pain of clipping and saving coupons to bring with me as I would frequently forget. I felt if something happened to me that I could send my wife to him for our service and she would not be taken advantage of. His team always did the job completely and correctly which meant I did not have to drive back a second time. Not anymore. What I have now is, at best, average service. Several times, parts have not been available or the repair needed repairing again so a second or third trip became more the norm than the exception. Case in point. I needed tire so I said "My tires need replacing so please do it". I fully expected that the tires I had on the car would be observed and that the same tires would magically appear on the car, balanced and ready to go. If for some reason my tires were out of production that I would be consulted before proceeding. Wrong, wrong, wrong. They decided without consulting me to put different tires on the car (same manufacture but different model). I noticed that the car had a new vibration when I drove it home. I brought it back for rebalancing but the vibration continued. Upon inspection I noticed that the tires were a different type. Asking my service manager, I was told that they no longer made the tires I wanted in my size. After more visits and replacement of a leaky tire, I resigned myself to vibration. After about a year, I did research and found that my original tire had been replaced with a new type (not what they put on my car). I called and griped such that they agreed to call Michelin and see what they could do. he result was that they agreed to replace my tires with the proper (ew model) tires "at cost". I agreed and they replaced the tires and presto - vibration gone. But wait, there's more. Upon looking at my tires I discovered that one of the tires was a different size and speed rating from the other three. AFter another 2 week wait, they finally managed to provide me with four tires (the correct tires), all of which were the same size and speed rating. And I discovered that I would have been able to buy the "at cost" tires on the internet and have them delivered for less than their "at cost" price. So in the long run, after over a year and paying $1300 total for tires that should have cost $800 I finally have four matching, smooth Michelin tires on my car. I also have a couple of service stories I could tell, but my fingers are tired. Caveat emptor. A last tidbit. They will actually call you after your visits to see how things went. The caller actually wants to know how it could have been better. That is, unless you actually had a problem. At which point they can't wait to get off the phone. More

WORST ATTITUDE I have bought a new vehicle every 2 to 3 years for 20 plus years. Also my step dad was a General Manager so I know all the xx that the sales try to do I have bought a new vehicle every 2 to 3 years for 20 plus years. Also my step dad was a General Manager so I know all the xx that the sales try to do to the customer to weasel an extra dollar out of them. Chris was your usually I think I'm smarter than the customer let me pull these 30 year old tricks on this customer attitude. Well when he realized I had some knowledge under my belt his whole demeanor changed toward me. He was pretty much cursing me out and xxxx near did but caught himself. I will never buy anything from him or Toyota of Rockwall. Trust me do research on buying a car and I promise you Chris will be that "guy" that they warn you about. More

Creat service Quick, efficient, and wonderful service. Friendly staff.. I loved the fact that I get free car wash!after the service! Nice and comfortable waiting ro Quick, efficient, and wonderful service. Friendly staff.. I loved the fact that I get free car wash!after the service! Nice and comfortable waiting room. Nothing more to say. Thanks More