Toyota of Rockwall

Best car buying experience ever! We worked with Robert Castle. He was very pleasant and helped us find a great used car for my wife. This has truly been the most worry-free car purcha We worked with Robert Castle. He was very pleasant and helped us find a great used car for my wife. This has truly been the most worry-free car purchase I have ever made. I will be back to replace my truck in a few years! The atmosphere inside is peaceful and the waiting areas are comfortable and accommodating. More

Took car in for repair, but was returned further damaged We took our 2008 Highlander to Toyota of Rockwall on June 18 to have them check the AC which was not cooling adequately. They called us a couple of h We took our 2008 Highlander to Toyota of Rockwall on June 18 to have them check the AC which was not cooling adequately. They called us a couple of hours later to say we needed a new AC compressor, we had a radiator leak, and that we needed front brakes. We OK'd doing all of this work. We leave in a rental car thinking we'll have our car back in a couple of days. WRONG. Took SIX WEEKS to get the AC compressor. But that's not the worst part. Not even close. They call us on July 28 to say our car is repaired and ready to go. Fantastic, we think. We pick up the car on July 30 around 3:00 p.m.. My husband regularly inspects our car and knows every single ding it has. We pull our car out of the service drive and park in the Toyota of Rockwall lot to inspect the car only to find damage to the paint on the back bumper on the driver's side that WAS NOT there previously. Needless to say, we are beyond furious. We go back to the service department and our service advisor and his manager, Chad, come out to look at our car. Chad looks at the damage and says, "that wasn't part of the damage." Ummmm......WHAT DAMAGE???? Just so happens that the folks at Toyota of Rockwall enjoy grilling. And they just so happen to store their grill (apparently on wheels and unsecured) in the same lot with their customers' cars awaiting repair. Well, says Chad, a storm came through and hurtled the grill through the lot and damaged four cars, ours being one of them. Obviously, we have some choice words about this and demand that it be fixed at Toyota of Rockwall's expense. His response? He shrugs and says, "Stuff happens. It's been fixed. We thought we notified you." EXCUSE ME?????? Not only were we NOT notified that our car had been damaged, these guys sent our car to lord only knows who WITHOUT OUR KNOWLEDGE OR CONSENT to touch up the damaged paint. After we insist that the situation be rectified, Chad (halfheartedly, at best) says he will make it right. He claims that he will have our service advisor make arrangements to repair the damage and we leave the dealership to go to Costco, which is next door. We finish shopping at Costco and come out to load our car. This is when the complete extent of the damage and botched paint touch up job become very apparent. In the right light and at the right angle, you can see just how HORRIBLE the touch up job is. Dings and dents are clearly visible, and the touch up paint texture is uneven and not matched to the paint on our car. Our car has a white, pearl finish paint. The touch up was done with white, non-pearlized paint. To put it mildly, a small child with a paint by numbers set could have done a better job. So it's now around 5:00 p.m. on July 30. Even more livid after seeing how bad the damage and attempted repair are, we return to the dealership and demand to speak with the general manager. Conveniently, he's not there. So they send out another manager, Kyle. We tell Kyle the entire story and invite him to look at the damage. He looks at it and tells us that he will immediately call the service manager, Don Maddran, to let him know what has happened and that Don will call us right away. And then to add insult to injury, we received two automated e-mails from Toyota of Rockwall thanking us for our business and inviting us to complete a "short" survey. That survey consisted of one question: "Were you satisfied?" The answer to that would be a resounding NO, which is exactly how I answered. Upon completing the survey, I'm greeted with a message that says "Your total satisfaction is very important to us. A Service Representative will be calling you shortly to resolve your concern." Yeah, right. Seriously?? You damage our car, don't notify us of the damage, send it to an unknown person without our knowledge or consent to "repair," then have the audacity to act like it's no big deal and cannot comprehend why we are furious? And now, on top of everything else (as if that's not enough), it looks like there may be an issue with our brakes. There is a knocking sound coming from somewhere under the car upon initial application of the brakes. BEWARE this dealership. Your car will be in far worse condition when you pick it up than it was when you dropped it off. UPDATE (11/8/2016): Management at Toyota of Rockwall ultimately agreed to (and did) reimburse us for repair of the $2,900.00 worth of body damage to our 2008 Highlander, car rental during the time our car was in for repair, and the almost $500 spent to correct the thumping sound coming from our brakes. Best outcome possible under the circumstances. More

Great service I am a costumer who recently came to the US. In spite of in my country I had a good credit record,here in the US is difficult for get a loan. Thanks t I am a costumer who recently came to the US. In spite of in my country I had a good credit record,here in the US is difficult for get a loan. Thanks to this dealer for give me the Chance of get my new car and also help me tu build my credit score More

Awesome Customer Experience I have been buying cars for awhile now and my experience with Toyota of Rockwall is by far the best. The sales team of Jonathen and Corey far exceeded I have been buying cars for awhile now and my experience with Toyota of Rockwall is by far the best. The sales team of Jonathen and Corey far exceeded my expectations. No pressure sales; very professional; super efficient process from start to finish and they made me a fantastic deal on a 2016 Avalon. Go experience Toyota of Rockwall for yourself. You will not be disappointed. More

Great Experience Robert Castle was great! No pressure, very professional, and very efficient process. We were very impressed with Toyota of Rockwall and highly recom Robert Castle was great! No pressure, very professional, and very efficient process. We were very impressed with Toyota of Rockwall and highly recommend them to anyone interested in purchasing a new or used vehicle. More

Service Dave and all the other folks were spectacular. Dave's coordinating the appointment and his assistance during the visit was greatly appreciated. It ha Dave and all the other folks were spectacular. Dave's coordinating the appointment and his assistance during the visit was greatly appreciated. It has been very, very pleasant going to Toyota of Rockwall because of the sincerity and friendliness everyone demonstrates. Thanks. More

Awesome Service, Great Staff My husband, Dana, and I were looking for a car for our daughter, Danielle and having known Robert Castle from a Toyota dealership in McKinney, we want My husband, Dana, and I were looking for a car for our daughter, Danielle and having known Robert Castle from a Toyota dealership in McKinney, we wanted the absolute best in customer service and definitely got it. Robert found the perfect car for Danielle and really worked to get the price we were seeking. We met the General Manager, Charles Pankey, who just like Robert, welcomed us as if he had known us for years. In fact, everyone we met were gracious and very friendly. Dana and I were very impressed with Toyota of Rockwall and highly recommend them to anyone interested in purchasing a new or used vehicle. More

5,000 mile Service Justin Hogue always does a great job of making me feel comfortable and getting my car taken care of in a timely manner. Justin isn't pushy but keeps m Justin Hogue always does a great job of making me feel comfortable and getting my car taken care of in a timely manner. Justin isn't pushy but keeps me informed on what needs to be done at this appointment. More

Oil change I only trust Norman Oliver to do my oil changes. He is top notch and always takes great care of me without trying to convince me that I need to purch I only trust Norman Oliver to do my oil changes. He is top notch and always takes great care of me without trying to convince me that I need to purchase things that I don't really need. More

Friendly and easy Took us right in, diagnosed the issue, and remedied the problem. Kyle ordered our part and had it sent in overnight. We came back and we're done in 30 Took us right in, diagnosed the issue, and remedied the problem. Kyle ordered our part and had it sent in overnight. We came back and we're done in 30 minutes. More