Toyota of Rockwall

First experiences with this dealership My buying experience was a good one. It is a great facility and the staff is friendly, helpful without being pushy. The availability and variety of My buying experience was a good one. It is a great facility and the staff is friendly, helpful without being pushy. The availability and variety of vehicles in stock was impressive. The deal was done quickly and with little back and forth. The price paid was well within what I was prepared for and I actually got more features than expected. More

check out vehicle Went to get oil and filter change and ask questions about how to get items of concern to work. The person we talked to was very informative about the Went to get oil and filter change and ask questions about how to get items of concern to work. The person we talked to was very informative about the veh. . She was able to answer all our questions. She was very kind to us. We appreciate people who do not make us feel dumb about the functions of our new vehicle. More

Great service Everyone was very helpful and polite. Justin was able to drop me off at Costco and Elliott came and pick myself and my parents up at Costco and loaded Everyone was very helpful and polite. Justin was able to drop me off at Costco and Elliott came and pick myself and my parents up at Costco and loaded and unloaded our purchases to our vehicle when we got to the dealership. More

Worked out okay The service went fine that day. I don't really have anything else to talk about. I can't believe the survey is required me to write a paragraph. The service went fine that day. I don't really have anything else to talk about. I can't believe the survey is required me to write a paragraph. More

Service assistant manager contradicts Contacted service department at 500PM to set an appointment for oil change at 600PM and when I got there I was told oil was not in stock and had to be Contacted service department at 500PM to set an appointment for oil change at 600PM and when I got there I was told oil was not in stock and had to be ordered and oil arrived after 700PM the assistant manager apologized and tells me to call her directly to order oil but I told her I called service department so wouldn't they make sure it's in stock before having me come out there or order while im on my way there she says the front desk employees wouldn't know anything about that so I called the person who sets up the appointment in the service department and she says the opposite that she as in front desk person would make sure oil is available before setting an appointment I got two different stories, called the manager and left message 4 days from this survey and still waiting for call back More

Great Service Very happy with the new equipment lease. Chris Abshire took the time to make sure we were fully satisfied. I highly recommend him. As well as service Very happy with the new equipment lease. Chris Abshire took the time to make sure we were fully satisfied. I highly recommend him. As well as service department - very helpful folks. More

My car died I had a 2006 Prius with 170,000 miles and my service tech Carl David met with me and advised me that there were several very serious problems and the I had a 2006 Prius with 170,000 miles and my service tech Carl David met with me and advised me that there were several very serious problems and the cost of repair was very expensive and he stated car was not safe. He referred me to a pre-owned Sales person named Dale Calhoun. Dale was extremely helpful and not judgemental and no pressure. I found a vehicle and we agreed on a price and I was extremely pleased with the safety concern of my service tech Carl David and also very pleased with my sales rep Dale Calhoun; I would highly recommend them both More

A tale of two stories I purchased 2 vehicles from this dealership, the first of which was great. Taylor was a good salesperson and treated myself and my wife very honestly. I purchased 2 vehicles from this dealership, the first of which was great. Taylor was a good salesperson and treated myself and my wife very honestly. The negotiation with Corey was a negotiation but he worked with me to get my family out of a lease and into a purchase. We drove away happy. On my second purchase, I contacted Taylor and he had everything ready for me to go and look at the vehicle. This time Corey greeted me with "You know what time it is, big fella. You and me, its about to go down." Corey made a claim that after our first car deal, I told Taylor that "I would've taken the first offer" which would've meant that I got one over on Corey. He carried these feelings into the negotiation to the point where I left the building and buckled my kids into our car to drive home, because Corey was being rude to me. Taylor ended up giving me a call, working out the negotiation behind closed doors and passed me along to Brent (new hire in Finance) and Brent was awesome. This time, even though Brent was awesome, I drove away angry. I don't understand why I was treated the way I was on my second time into the dealership in less than 2 weeks. I never made the claim to my sales guy, that Corey claims Taylor told him. This one was difficult for me to take because it was a personal attack against me, in front of my 2 toddler boys (sitting with me at the desk across from Corey.) I wouldn't recommend this place. They didn't leave me feeling comfortable when I drove away. More

Sienna 4 service Dropped car off, went back in the time they said it would be ready Taken care of in a timely manner., plus they wash your car Dropped car off, went back in the time they said it would be ready Taken care of in a timely manner., plus they wash your car More

great service David Robinson helped me in service and did a great job, Dale Calhoun sold me a new car and also did a great job eveen your finance man was very helpf David Robinson helped me in service and did a great job, Dale Calhoun sold me a new car and also did a great job eveen your finance man was very helpful More