Toyota of Rockwall

great service! Carl David was friendly and explained everything required. Service was prompt and problem was fixed under warranty. thanks for such great service! Carl David was friendly and explained everything required. Service was prompt and problem was fixed under warranty. thanks for such great service! I would recommend toyota of rockwall to anyone. More

Dissatisfaction of Dealership I brought my 2014 Avalon into your dealership yesterday to have the recall part on the cruise control fixed. When I found out it would take several h I brought my 2014 Avalon into your dealership yesterday to have the recall part on the cruise control fixed. When I found out it would take several hours to complete and I had appointments I needed to go to, Kyle found out I could get a loaner car under the warranty. When I gave the front desk my driver's license and insurance card, I was told that, unless I could purchase Collision and Comp for your vehicle, I could not have a loaner car. I called my agent who did not offer such coverage nor did he know what I was talking out. I have driven Lexus, Mercedes and Hondas for the past 40 years (my first Toyota) and in all of these years did this requirement ever even come up. Kyle called me yesterday afternoon and told me he was trying to get this problem resolved but I never heard back. I am not dissatisfied with Kyle at all, he was trying to get it resolved but evidently could not. The reason I bought my Toyota in Rockwall was because of the convenience of having a local dealership. I am very disappointed to learn this is how this dealership helps their clients...if I qualify for a loaner, I feel I should have been given one. Carleen Catt More

excellent service staff and customer service! Casey Little was friendly and took care of my trucks first oil change and fog light issue. She needs a raise. If only your sales staff was as professi Casey Little was friendly and took care of my trucks first oil change and fog light issue. She needs a raise. If only your sales staff was as professional as she was I would have purchased my tundra there. More

Toyota Rockwall for new car Matt Brennan went above and beyond to find the car I was looking for...at a price I could afford. Couldn't have asked for a better friend! His super Matt Brennan went above and beyond to find the car I was looking for...at a price I could afford. Couldn't have asked for a better friend! His supervisor Gabe, was very prompt at helping find a car, and Matt drove to another dealer to get it, so I could be in my new car sooner. More

love toyota of rockwall, bought several cars there. they always treat me great & have best deals!! the salesmen are very friendly and go out of the way to find exactly what im looking for and best price they always treat me great & have best deals!! the salesmen are very friendly and go out of the way to find exactly what im looking for and best price. More

Bad Business Practices. My father and I were looking to lease a car for my mother. I called the dealership to see if my father qualified for the special lease incentive. I ga My father and I were looking to lease a car for my mother. I called the dealership to see if my father qualified for the special lease incentive. I gave Jessica my father's information she ran his credit and told me he did qualified for the special lease deal of $239 per month and $1,999 down. I went to the dealership to look through the color options that were available. After I picked the color, we all sat down to work out the numbers. Which I was hoping would be $239 per month and $1,999 down. Finance manager told me it would be $289 per month and $3,850 down (down payment included the sale tax, etc which was fine), but the monthly payment of $289 wasn't. They told me that I didn't qualify for the $239 a month. Why would they tell me over the phone that I did qualify for the lease special after they ran my credit but when I get to the dealership that I didn't? Bad business practices to get customers into the door? More

Excellent Qualityof service I live an hour away. I have brought my mother and brother in law to buy Toyota's. The excellent quality of the product and the excellent service keep I live an hour away. I have brought my mother and brother in law to buy Toyota's. The excellent quality of the product and the excellent service keep me coming back. My Camry now has 100K and Mom's has 25k and no problems. My brother in laws is brand new. More

Great Toyota of Rockwall is excellent. I drive an hour out of my way to get my service done at Rockwall. Kyle always get my SUV taken care of in a timely m Toyota of Rockwall is excellent. I drive an hour out of my way to get my service done at Rockwall. Kyle always get my SUV taken care of in a timely manner, goes over all the paper work and gets me on my way. Love this dealership. More

Nail in tire An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of Rockwall and within minutes it was determined that there was a nail in one of the tires. They fixed in a matter of minutes, didn't even have the to finish a cup of coffee and we were back one the road. More

Quality,efficient maintenance check The service center fit into their schedule a request for maintenance check and oil change after a road trip. Although a walk-in, the process was perfo The service center fit into their schedule a request for maintenance check and oil change after a road trip. Although a walk-in, the process was performed in a courteous manner. They even took time to explain the checks being performed and benefits of having purchased the vehicle from this location. I definitely felt valued as a consumer. More